Operation Supervisor, IT

Hong Kong International Airport; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Hong Kong International Airport is seeking an Operation Supervisor, IT to oversee daily data center operations and drive system monitoring improvements. The role ensures alignment with IT standards and efficient execution of maintenance and project activities in a fixed-term contract.

The ideal candidate holds a CS/engineering degree with 3+ years in IT systems administration, plus hands-on experience with VMware, DCIM, and Dynatrace or ServiceNow.

Qualifications

• Degree holders in Computer Science, Engineering or related disciplines.
• Minimum 3 years IT systems administration experience, with 1–2 years programming and shell scripting.
• Experience with VMware, SAN storage, DCIM (SNMP/Modbus/LoRaWAN), Telemetry Gateway and Dynatrace or ServiceNow.
• ITIL v3 or above certification preferred; Windows or RHEL certifications advantageous.
• Hong Kong driving licence preferred.
• Strong analytical, problem-solving, leadership and communication skills.
• Fluent in English and Chinese; Putonghua is an advantage.

Responsibilities

• Oversee contingency planning for hosting facilities and coordinate drills with stakeholders.
• Lead sub-projects to enhance system monitoring and stable deployments.
• Manage daily data center operations, maintenance, planning, and resource allocation.
• Assess major changes, perform risk analyses, minimize end-user disruption.
• Maintain O&M manuals and knowledge management with automation tools.
• Develop dashboards and reporting to support data-driven IT decisions.
• Coordinate with internal/external stakeholders, vendors and contractors.

Skills

Analytical thinking

Problem solving

Leadership

Communication

Education

Degree in Computer Science or Engineering

Tools

VMware

SAN storage

DCIM

Telemetry Gateway

Dynatrace

ServiceNow

Cloud platforms

Job description

Job Description - Operation Supervisor, IT (260253)

This is a fixed-term contract position of minimum 2 years with possibility for renewal subject to organisation need and individual performance.

Responsibilities:

• Oversee hosting facilities contingency planning, coordinate stakeholders, and manage execution and review of operational drills
• Lead sub-projects that enhance system monitoring capabilities and ensure alignment with IT operational standards for stable deployments
• Manage daily data center operations, maintenance, long-term planning, and resource allocation
• Assess major system changes, conduct risk and impact analyses, and ensure minimal disruption to end users
• Develop, update, and maintain operational procedures, O&M manuals, and knowledge-management practices with appropriate automation tools
• Build and maintain Operation Technology dashboards and reporting tools to support data-driven decision making across IT Operations
• Coordinate with internal and external stakeholders, vendors, and contractors, while managing contractor performance and delivery of operational and project activities
• Play an active role in the Resilient Enhancement Project team to ensure all enhancement activities and deliverables meet IT Operations' requirements, standards and expectations

Requirements:

• Degree holder in Computer Science, Engineering or related disciplines
• Minimum 3 years relevant experience on IT systems administration, including operation, technical support and project management etc., with at least 1-2 years proven experience with programming and shell scripting
• Experience in supporting VMware, SAN storage, DCIM (SNMP/Modbus/LoRaWAN), Telemetry Gateway, Dynatrace, ServiceNow or multi-vendor cloud platform etc.
• Certification in relevant technologies e.g. MS windows / RHEL will be definitely advantageous
• Certification in IT Infrastructure Library (ITIL) v3 or above is preferred
• Holder of Hong Kong driving license is preferred
• Strong analytical, problem-solving, leadership and communication skills
• Good spoken and written English and Chinese. Knowledge of Putonghua is an advantage