Assistant Manager (Complaints and Enforcement) (6-month contract)

Property Management Services Authority; Hong Kong; On-site; HKD 312,000 - 580,000; Part time

Job summary

Property Management Services Authority is seeking an Assistant Manager (Complaints and Enforcement) for a 6-month contract in Hong Kong. The appointee will handle complaints, investigate offences under PMSO, gather evidence, and prepare reports while liaising with other agencies and supporting hearings as a witness.

The role requires a university degree and at least 5 years in related fields, with strong English and Chinese communication.

Qualifications

• A university degree or equivalent qualification is required.
• Experience in complaints handling, law enforcement, investigation or regulatory field preferred.
• Ability to interpret and enforce relevant legislation and regulatory requirements.
• Experience in regulatory bodies or public administration is desirable.

Responsibilities

• Handle complaints and investigate suspected offences under the PMSO.
• Conduct investigations and gather evidence, including interviewing parties and requesting information.
• Prepare case reports, statistics and management reports.
• Liaise with other law enforcement agencies and refer cases when required.
• Prepare for and attend disciplinary and appeal hearings and court proceedings as a witness.
• Perform ad-hoc assignments as directed.

Skills

Complaint handling

Investigation

Regulatory compliance

Interviews

Report writing

Education

University degree

Job description

Assistant Manager (Complaints and Enforcement) (6-month contract)

Reporting to the Senior Manager (Complaints and Enforcement), the appointee will be required to:

Handle complaints and investigate suspected disciplinary and other offences under the PMSO;

Conduct investigations and gather evidence, including interviewing relevant parties and requesting information, in accordance with the PMSO and other relevant ordinances;

Prepare case reports, statistical reports and management- reports;

Liaise with other law enforcement agencies and refer cases to relevant agencies where required;

Prepare for and attend disciplinary and appeal hearings and court proceedings as a witness; and

Perform ad-hoc assignments as directed.

Requirements

A recognised university degree or equivalent qualification;

At least 5 years relevant experience in complaints handling, law enforcement, investigation or regulatory field;

Ability to interpret and enforce relevant legislation and regulatory requirements;

Experience in regulatory bodies, authorities, public administration or relevant industries is desirable;

A team player with a strong sense of responsibility and good interpersonal and problem solving skills;

Positive, pragmatic and able to work under pressure; and

Good command of written and spoken English and Chinese.

Remuneration will be commensurate with qualifications and experience. This position is offered on a temporary contract.