Investigation & Enforcement Manager (Complaints)

Property Management Services Authority; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Property Management Services Authority (PMSA) is seeking a Manager (Complaints and Enforcement) to oversee the division handling complaints about PMSA licensees and to lead investigations under the PMSO. The role requires strong leadership, analytical and reporting skills, with responsibilities spanning testimony, court preparation, and coordination with enforcing authorities.

The appointee will supervise officers, engage with stakeholders, and manage multiple cases under pressure, ensuring

Qualifications

• Bachelor's degree or equivalent required.
• At least 8 years' experience in complaints handling, enforcement, investigation, or related fields.
• Ability to interpret and apply relevant legislation and safeguards.
• Regulatory authority or public administration experience desirable.
• Knowledge of PMSO and related ordinances is an advantage.
• Mediation training is an asset.
• Strong analytical, investigative and report-writing abilities.

Responsibilities

• Oversee PMSA Complaints and Enforcement Division activities.
• Handle complaints/enquiries concerning PMSA licensees.
• Investigate suspected offences under PMSO (Cap 626).
• Gather evidence, interview witnesses, request documents.
• Prepare investigation reports and case materials for proceedings.
• Assist in preparing materials for disciplinary and court proceedings; attend hearings as needed.
• Plan and supervise enforcement inspections of property management services.
• Liaise with other agencies and refer matters as appropriate.
• Represent PMSA at workshops, seminars, and public education events.
• Supervise junior officers and perform ad-hoc duties.

Skills

Analytical skills

Investigative skills

Case management

Report writing

Leadership

Interpersonal skills

Communication skills

Education

University degree

Job description

Property Management Services Authority (PMSA) is seeking a Manager (Complaints and Enforcement) to oversee the division handling complaints about PMSA licensees and to lead investigations under the PMSO. The role requires strong leadership, analytical and reporting skills, with responsibilities spanning testimony, court preparation, and coordination with enforcing authorities.

The appointee will supervise officers, engage with stakeholders, and manage multiple cases under pressure, ensuring