Assistant Manager (Complaints and Enforcement) (6-month contract) (Ref. No.: PMSA-AMCE-33/26)

Property Management Services Authority (PMSA); Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Job summary

The Property Management Services Authority (PMSA) in Hong Kong is seeking a qualified professional to handle complaints and conduct investigations under the Property Management Services Ordinance. The appointee will prepare case reports, liaise with law enforcement and regulatory bodies, and support enforcement actions.

The role requires strong English and Chinese communication, integrity, and the ability to work under pressure.

Qualifications

• Experience handling complaints and conducting investigations under regulatory frameworks.
• Ability to interpret and apply relevant legislation and regulations.
• Experience in regulatory bodies, public administration or related industries is desirable.
• Strong interpersonal and problem-solving skills with the ability to work under pressure.

Responsibilities

• Handle complaints and investigate suspected offences under the PMSO.
• Conduct investigations, gather evidence, interview relevant parties and request information.
• Prepare case and management reports; liaise with other agencies as required.
• Conduct enforcement inspections and contribute to hearings and court proceedings as needed.
• Perform ad-hoc assignments as directed.

Skills

Complaints handling

Investigation

Regulatory enforcement

Interpersonal skills

English and Chinese

Education

University degree

Job description

The Property Management Services Authority (PMSA) is the statutory body established under the Property Management Services Ordinance (Cap 626) and is tasked to regulate and promote the development of the property management industry. For further details about the PMSA, please visit website at www.pmsa.org.hk.

Responsibilities

Reporting to the Senior Manager (Complaints and Enforcement), the appointee will be required to:

• Handle complaints and investigate suspected disciplinary and other offences under the PMSO;
• Conduct investigations and gather evidence, including interviewing relevant parties and requesting information, in accordance with the PMSO and other relevant ordinances;
• Prepare case reports, statistical reports and management- reports;
• Liaise with other law enforcement agencies and refer cases to relevant agencies where required;
• Conduct enforcement inspections;
• Prepare for and attend disciplinary and appeal hearings and court proceedings as a witness; and
• Perform ad-hoc assignments as directed.

Requirements

• A recognised university degree or equivalent qualification;
• At least 5 years relevant experience in complaints handling, law enforcement, investigation or regulatory field;
• Ability to interpret and enforce relevant legislation and regulatory requirements;
• Experience in regulatory bodies, authorities, public administration or relevant industries is desirable;
• A team player with a strong sense of responsibility and good interpersonal and problem solving skills;
• Positive, pragmatic and able to work under pressure; and
• Good command of written and spoken English and Chinese.

Remuneration will be commensurate with qualifications and experience. This position is offered on a temporary contract.

Where appropriate, applicants may also be considered for other vacancies within the organization.

All information provided by applicants will be treated in strict confidence and used for recruitment purposes only. Information provided will be kept for 12 months and will be destroyed afterwards.