Senior Officer (Complaints and Enforcement) (6-month contract)

Property Management Services Authority; Hong Kong; On-site; HKD 469,000 - 603,000; Full time

Job summary

Property Management Services Authority is seeking a Senior Officer (Complaints and Enforcement) on a 6-month contract to handle enquiries and enforcement inspections efficiently. The role requires collecting and analysing evidence for disciplinary cases under PMSO and applicable ordinances, and preparing comprehensive reports.

The appointee will conduct investigations, gather evidence for alleged offences, and attend disciplinary and appeal hearings, including court appearances as a witness.

Qualifications

• Degree or equivalent qualification.
• 3+ years' complaints handling experience; government/law enforcement preferred.
• Proficiency in Word, Excel, PowerPoint and Chinese word processing.
• Strong written and spoken English and Chinese.
• Good report writing skills.
• Team player with strong sense of responsibility and communication.
• Ability to work independently under pressure; empathetic and practical.
• Immediate availability preferred.

Responsibilities

• Handle enquiries, complaints and conduct enforcement inspections in a proper and timely manner.
• Collect and analyse evidence for disciplinary cases per PMSO and relevant ordinances.
• Conduct investigations and gather evidence for alleged disciplinary offences.
• Assist in preparing case reports, statistical reports, and related reports.
• Prepare for and attend disciplinary and appeal hearings, and court as a witness.
• Undertake ad-hoc assignments as directed.

Skills

MS Word

MS Excel

MS PowerPoint

Chinese word processing

English and Chinese

Report writing

Team communication

Independent work under pressure

Immediate availability

Education

Bachelor's degree or equivalent

Job description

Senior Officer (Complaints and Enforcement) (6-month contract)

Reporting to the Manager (Complaints and Enforcement), the appointee will be required to:

Handle enquiries, complaints and conduct enforcement inspections in a proper and timely manner;

Collect and analyse evidence for disciplinary cases in accordance with the PMSO and other relevant ordinances;

Conduct investigations and gather evidence for alleged disciplinary offences;

Assist in preparing case reports, statistical reports, and other related reports;

Prepare for and attend disciplinary and appeal hearings, and court as a witness; and

Undertake ad-hoc assignments as directed.

Requirements

• A recognised university degree or equivalent qualification;
• At least 3 years’ relevant experience in complaints handling; law enforcement experience in government departments, statutory bodies or authorities is preferred;
• Proficiency in Microsoft Word, Excel, PowerPoint and Chinese word processing;
• Good command of written and spoken English and Chinese;
• Good report writing skills;
• A team player with strong sense of responsibility and communications skills;
• Ability to work independently and under pressure, with empathy and good common sense; and
• Immediate availability is highly preferred.

Remuneration will be commensurate with qualifications and experience. This position is offered on a temporary contract.

Where appropriate, applicants may also be considered for other vacancies within the organization. All information provided by applicants will be treated in strict confidence and used for recruitment purposes only. Information provided will be kept for 12 months and will be destroyed afterwards.