Assistant Manager, Branch Operations (Branches / Relief Team)

Shanghai Commercial Bank Ltd; Hong Kong; On-site; HKD 350,000 - 550,000; Full time

Job summary

A prominent bank in Hong Kong is seeking an experienced banking operations professional to oversee counter services and back office administration. Responsibilities include checking transactions, ensuring accurate balances, and cultivating customer relationships. The ideal candidate should have at least 5 years of experience in branch operations, preferably with supervisory exposure. Proficiency in both spoken and written English and Chinese is essential, along with strong communication skills. Competitive remuneration and a friendly working environment are offered.

Qualifications

• Minimum 5 years branch operations experience, preferably supervisory.
• Knowledge of compliance and control in banking operations.
• Ability to work independently and under pressure.

Responsibilities

• Oversee counter services and back office administration.
• Check and verify transactions and account matters.
• Build long-term relationships with customers.

Skills

Branch operations experience

People and communication skills

Detail-oriented

Proficient in MS Office

Fluent in English and Chinese

Education

Diploma or above

Job description

Responsibilities

• Perform relief duties in branches and assist in overseeing counter services and back office administration to ensure proper service delivery and processing
• Check and verify various transactions, clearing and account matters
• Ensure accurate balances of the counters and the procedural propriety of all transactions
• Perform administrative duties and act as the secondary custodian of international money orders, traveller checks, gift checks, safe deposit box and other transactional products, including ATM card, credit card, deposits, gold bar/coin, remittance, etc.
• Monitor service performance of counter service staff and provide appropriate assistance whenever required
• Cultivate long-term relationship with customers and refer potential business opportunities to branch sales
• Perform any other duties as assigned by supervisor

Requirements

• Diploma holder or above
• Minimum 5 years of branch operations experience in the banking industry preferably with supervisory experience
• Passes in HKSI & IIQE licensing examinations preferred, but not a must
• Sound knowledge of branch operations, with good compliance and control sense
• Strong people and communication skills
• Detail-oriented, and able to work independently and under pressure
• Good command of spoken and written English and Chinese, including Putonghua
• Proficient in MS Office applications including Chinese word processing

We offer competitive remuneration commensurate with candidate’s background. If you look for a friendly and harmonious working environment with steady career progression, here is the right opportunity for you. Please submit your full resume with current and expected salary to the Human Resources Division by clicking “Apply Now” or visiting https://www.shacombank.com.hk/eng/about/career/Career.jsp.

We are an equal opportunity employer.

Applicants who are not contacted within 8 weeks may consider their application unsuccessful. Applications may be retained for 24 months for consideration of other suitable openings.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided upon request by contacting our Personal Data Compliance Officer.