Senior Officer, Sales Support

Shanghai Commercial Bank Ltd; Hong Kong; Sur place; HKD 279 000 - 390 600; Plein temps

Résumé du poste

Leadingnation in Hong Kong seeks an experienced support staff for Relationship Managers, providing vital banking services and assisting with trade orders. The ideal candidate has at least 3 years of banking experience in sales and service roles, along with HKSI and IIQE licenses.

This role involves providing excellent customer service and cross-selling banking products in a friendly work environment. Proficiency in English and Chinese including Putonghua is essential.

Qualifications

• Minimum 3 years of banking experience in frontline sales & service role covering branch operations and sales support.
• Passes in HKSI and IIQE licensing examinations, with knowledge of wealth products and services.
• Excellent command of spoken and written English and Chinese, including Putonghua.

Responsabilités

• Support Relationship Managers in general banking services, wealth management, and insurance sales.
• Assist in placing trade orders with customers.
• Provide quality customer service and handle banking requests.
• Cross-sell general banking products.
• Perform other branch duties as assigned.

Connaissances

Customer oriented

Strong sense of responsibility

Good communication skills

Interpersonal skills

PC knowledge (MS Word, Excel)

Formation

Post-secondary education or above

Description du poste

• Support Relationship Managers in general banking services
• Assist in placing trade order with customers such as CLD, Unit Trust etc.
• Cross-sell general banking products

Responsibilities

• Support Relationship Managers in general banking services, wealth management and insurance sales service
• Assist in placing trade order with customers such as CLD, Unit Trust, Foreign Share, etc.
• Provide quality customer service, handle and follow up customer banking requests and related paperwork
• Cross-sell general banking products
• Perform other branch duties as assigned

Requirements

• Post-secondary education or above
• Minimum 3 years of banking experience in frontline sales & service role covering branch operations and sales support
• Passes in HKSI and IIQE licensing examinations, with knowledge of wealth products and services
• Customer oriented with strong sense of responsibility, good communication and interpersonal skills
• Excellent command of spoken and written English and Chinese, including Putonghua
• PC knowledge, including MS Word, Excel and Chinese word processing
• Work Location: Central

We offer competitive remuneration commensurate with candidate’s background. If you look for a friendly and harmonious working environment with steady career progression, here is the right opportunity for you. Please submit your full resume with current and expected salary to the Human Resources Division by clicking “Apply Now” or visiting https://www.shacombank.com.hk/eng/about/career/Career.jsp.

We are an equal opportunity employer.

Applicants who are not contacted within 8 weeks may consider their application unsuccessful. Applications may be retained for 24 months for consideration of other suitable openings.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided upon request by contacting our Personal Data Compliance Officer.