Assistant Manager, Account Surveillance (Credit Card)

Bank of Communications (Hong Kong) Limited; Hong Kong; Sur place; HKD 201 000 - 335 000; Plein temps

Avantages offerts par ce poste

Remuneration package

Résumé du poste

Bank of Communications Co., Ltd. Hong Kong Branch is seeking an Assistant Manager/Officer in the Collections team. You will make outbound calls to early-stage overdue credit cardholders, deliver polite payment reminders, verify billing details, and identify reasons for non-payment.

You will assist in system testing, prepare MIS reports, and may be considered for a more senior position. The post requires English, Cantonese and Putonghua proficiency, and a degree in business or related field.

Qualifications

• Strong analytical abilities and numerical literacy.
• Detail-oriented with accuracy in data and documentation.
• Ability to work independently in a fast-paced environment.
• Proficient in English (written and spoken).
• Proficient in Chinese (Cantonese and Mandarin).

Responsabilités

• Make outbound calls to early-stage overdue credit cardholders.
• Deliver polite, professional payment reminders and verify billing details.
• Identify reasons for non-payment and offer appropriate customer service solutions.
• Assist in identifying areas for system functionality optimization and prepare User Requirements.
• Participate in system testing (UAT).
• Prepare regular MIS and reporting.

Connaissances

Analytical skills

Attention to detail

Independent working

English proficiency

Chinese (Mandarin) proficiency

Formation

Bachelor's degree in Business Administration or related field

Description du poste

Main Responsibilities

• Make outbound calls to early-stage overdue credit cardholders .
• Deliver polite, professional payment reminders and verify billing details.
• Identify reasons for non-payment and offer appropriate customer service solutions.
• Assist in identifying areas for system functionality optimization and prepare User Requirement.
• Participate in system testing (UAT).
• Prepare regular MIS and reporting.

Requirements

• Degree holder or above in Business Administration or related disciplines or equivalent qualifications at HKQF level 5.
• Minimum of 1 year working experience, preferably in Customer Service or Collection area.
• Candidate with relevant working experience will be considered for the Assistant Manager position or above.
• Good analytical skills, attention to details, and able to work independently.
• Good command of spoken and written in English and Chinese (Mandarin).

Candidate with less experience will be considered as Officer, Account Surveillance

The above post requires proficiency in English, Cantonese and Putonghua.
We offer attractive remuneration package to the right candidates.
Data held by the Bank relating to employment applications will be kept confidential and used only for consideration of applications. The bank may also refer suitable applicants to other vacancies within the Group. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request.
Bank of Communications Co., Ltd. Hong Kong Branch (Incorporated in the People's Republic of China)