Assistant Manager, Account Surveillance (Credit Card)

Bank of Communications Co.,Ltd.; Hong Kong; On-site; HKD 201,000 - 357,000; Full time

Job summary

Bank of Communications Co., Ltd. Hong Kong Branch is seeking a focused customer service/collections professional.

You will make outbound calls to early-stage overdue credit cardholders, deliver polite payment reminders, verify billing details and document responses. The role requires a degree in Business Administration or related discipline, at least 1 year of experience (customer service or collections), and strong English and Chinese (Mandarin) communication.

Qualifications

• Degree holder or above in Business Administration or related disciplines or equivalent qualifications at HKQF level 5.
• Minimum of 1 year working experience, preferably in Customer Service or Collection area.
• Candidate with relevant working experience will be considered for the Assistant Manager position or above.
• Good analytical skills, attention to details, and able to work independently.
• Good command of spoken and written in English and Chinese (Mandarin).

Responsibilities

• Make outbound calls to early-stage overdue credit cardholders.
• Deliver polite, professional payment reminders and verify billing details.
• Identify reasons for non-payment and offer appropriate customer service solutions.
• Assist in identifying areas for system functionality optimization and prepare User Requirement.
• Participate in system testing (UAT).
• Prepare regular MIS and reporting.

Education

Bachelor's degree or higher in Business Administration or related disciplines (HKQF level 5)

Job description

Proactive, Dedicated and Innovative

Founded in 1908, Bank of Communications Co., Ltd. (Stock codes: A shares 601328, H shares 03328) is one of the oldest banks in China as well as one of the note-issuing banks in modern China. The Bank was listed on the Stock Exchange of Hong Kong Limited in June 2005 and on the Shanghai Stock Exchange in May 2007. The Bank currently has 202 domestic branches, comprising 30 provincial branches, 7 branches directly managed by the Head Office and 165 managed by provinces. It has also established 2,690 banking outlets in 215 cities and 159 counties nationwide. In addition, the Bank has set up 13 overseas institutions, comprising branches in Hong Kong, New York, San Francisco, Tokyo, Singapore, Seoul, Frankfurt, Sydney, Macau, Ho Chi Minh City, Taipei, Bank of Communications (UK) Co., Ltd. and representative office in Toronto. The Bank’s development strategy is to become “a first class listed universal banking group focusing on international expansion and specializing in wealth management”.

Proactive, Dedicated and Innovative

Founded in 1908, Bank of Communications Co., Ltd. (Stock codes: A shares 601328, H shares 03328) is one of the oldest banks in China as well as one of the note-issuing banks in modern China. The Bank was listed on the Stock Exchange of Hong Kong Limited in June 2005 and on the Shanghai Stock Exchange in May 2007. The Bank currently has 202 domestic branches, comprising 30 provincial branches, 7 branches directly managed by the Head Office and 165 managed by provinces. It has also established 2,690 banking outlets in 215 cities and 159 counties nationwide. In addition, the Bank has set up 13 overseas institutions, comprising branches in Hong Kong, New York, San Francisco, Tokyo, Singapore, Seoul, Frankfurt, Sydney, Macau, Ho Chi Minh City, Taipei, Bank of Communications (UK) Co., Ltd. and representative office in Toronto. The Bank’s development strategy is to become “a first class listed universal banking group focusing on international expansion and specializing in wealth management”.

Main Responsibilities

• Make outbound calls to early-stage overdue credit cardholders .
• Deliver polite, professional payment reminders and verify billing details.
• Identify reasons for non-payment and offer appropriate customer service solutions.
• Assist in identifying areas for system functionality optimization and prepare User Requirement.
• Participate in system testing (UAT).
• Prepare regular MIS and reporting.

Requirements

• Degree holder or above in Business Administration or related disciplines or equivalent qualifications at HKQF level 5.
• Minimum of 1 year working experience, preferably in Customer Service or Collection area.
• Candidate with relevant working experience will be considered for the Assistant Manager position or above.
• Good analytical skills, attention to details, and able to work independently.
• Good command of spoken and written in English and Chinese (Mandarin).

Candidate with less experience will be considered as Officer, Account Surveillance

The above post requires proficiency in English, Cantonese and Putonghua.

We offer attractive remuneration package to the right candidates.

Data held by the Bank relating to employment applications will be kept confidential and used only for consideration of applications. The bank may also refer suitable applicants to other vacancies within the Group. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request.

Bank of Communications Co., Ltd. Hong Kong Branch (Incorporated in the People's Republic of China)