Financial Services Officer (Account Opening)

Bank of Communications Co.,Ltd.; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Job summary

Bank of Communications (Hong Kong) Limited invites applications for a customer service oriented role in our busy bank hall. You will greet customers, assist in account opening and support selling loan products while maintaining the bank’s professional image and smooth operations.

The ideal candidate has secondary education or above, solid sales or customer service experience, and fluency in English, Cantonese and Putonghua. Prior exposure to MPF, Insurance or Securities exams is a plus.

Qualifications

• Secondary education or above (HKQF level 2)
• Solid experience in sales and customer service function is preferred
• Good command of spoken English, Chinese and Putonghua
• Customer-oriented, proactive with good interpersonal skills to enhance customer relationship
• Passes in MPF, Insurance and Securities Intermediaries Examinations (Qualified under SFO for handling Regulated Activities Type 1 & 4) are preferable
• ECF achievement is the definite advantage

Responsibilities

• Greet customers in the bank hall and assist in managing bank hall activities
• Perform and support in account opening function and selling banking loans products
• Define customer needs and refer customers to frontline sales and service staff thereby promoting bank professional image
• Answer customer enquires in order to enhance customer satisfaction and experience
• Support branch administrative and operational duties as required

Skills

Customer service

Sales experience

Interpersonal skills

Education

Secondary education or above (HKQF level 2)

Job description

Proactive, Dedicated and Innovative Bank of Communications (Hong Kong) Limited ("Bank of Communications (Hong Kong)") is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

Proactive, Dedicated and Innovative Bank of Communications (Hong Kong) Limited ("Bank of Communications (Hong Kong)") is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong. With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our business services centres work alongside enterprises to help facilitate the daily operation and explore business opportunities by providing integrated banking solutions. Bank of Communications (Hong Kong) serves premium private banking customers through a comprehensive array of personalised banking solutions. Customers can easily access to our integrated wealth management services no matter where they are.

Job Description

• Greet customers in the bank hall and assist in managing bank hall activities
• Perform and support in account opening function and selling banking loans products
• Define customer needs and refer customers to frontline sales and service staff thereby promoting bank professional image
• Answer customer enquires in order to enhance customer satisfaction and experience
• Support branch administrative and operational duties as required

Job Requirements

• Secondary education or above or equivalent qualification at HKQF level 2
• Solid experience in sales and customer service function is preferred
• Good command of spoken English, Chinese and Putonghua
• Customer-oriented, proactive with good interpersonal skills to enhance customer relationship
• Passes in MPF, Insurance and Securities Intermediaries Examinations (Qualified under SFO for handling Regulated Activities Type 1 & 4) are preferable
• ECF achievement is the definite advantage

Candidate with more experience will be considered as Assistant Financial Services Manager

The above post requires proficiency in English, Cantonese and Putonghua.

We offer attractive remuneration package to the right candidates.

Data held by the Bank relating to employment applications will be kept confidential and used only for consideration of applications. The bank may also refer suitable applicants to other vacancies within the Group. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request.

Bank of Communications (Hong Kong) Limited is a wholly owned subsidiary of Bank of Communications Co., Ltd. (Incorporated in the People's Republic of China)