Assistant Manager – Card Collections & Surveillance

Leadingnation

Hong Kong

In loco

HKD 201.000 - 335.000

Tempo pieno

14 giorni+

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Remuneration package

Descrizione del lavoro

Bank of Communications Co., Ltd. Hong Kong Branch is seeking an Assistant Manager/Officer in the Collections team. You will make outbound calls to early-stage overdue credit cardholders, deliver polite payment reminders, verify billing details, and identify reasons for non-payment.

You will assist in system testing, prepare MIS reports, and may be considered for a more senior position. The post requires English, Cantonese and Putonghua proficiency, and a degree in business or related field.

Competenze

Strong analytical abilities and numerical literacy.
Detail-oriented with accuracy in data and documentation.
Ability to work independently in a fast-paced environment.
Proficient in English (written and spoken).
Proficient in Chinese (Cantonese and Mandarin).

Mansioni

Make outbound calls to early-stage overdue credit cardholders.
Deliver polite, professional payment reminders and verify billing details.
Identify reasons for non-payment and offer appropriate customer service solutions.
Assist in identifying areas for system functionality optimization and prepare User Requirements.
Participate in system testing (UAT).
Prepare regular MIS and reporting.