Manager, Account Surveillance (Credit Card)

Bank of Communications (Hong Kong) Limited; Hong Kong; On-site; HKD 600,000 - 1,200,000; Full time

Job summary

Bank of Communications (Hong Kong) Limited is seeking an experienced Operational Risk professional to identify, evaluate and monitor risk across credit card processes. The role ensures compliance with internal policies and regulatory requirements and involves investigating incidents and implementing corrective actions.

The successful candidate will prepare risk and compliance reports for Senior Management and regulatory authorities, demonstrating strong analytical skills and the ability to work

Qualifications

• Degree holder or above in Business Administration or related disciplines or equivalent qualifications at HKQF level 5.
• Minimum of 5 years’ banking experience in operational risk management, internal control, or compliance within banking or credit card industries.
• Sound knowledge of credit card operations and regulatory compliance frameworks.
• Good analytical skills, attention to details, and able to work independently.

Responsibilities

• Identify, evaluate, and monitor operational risk exposure across credit card processes.
• Ensure credit card business operations comply with internal policies and regulatory requirements.
• Investigate operational risk incidents, perform root cause analyses, and implement corrective action plans.
• Prepare timely risk and compliance reports for Senior Management, internal departments and external regulatory authorities.

Skills

Operational risk management

Internal control

Compliance

Credit card ops

Analytical skills

Education

Bachelor's degree in Business Administration

HKQF level 5 qualification

Job description

Identify, evaluate, and monitor operational risk exposure across credit card processes.

Ensure credit card business operations comply with internal policies and regulatory requirements.

Investigate operational risk incidents, perform root cause analyses, and implement corrective action plans.

Prepare timely risk and compliance reports for Senior Management, internal departments and external regulatory authorities.

Requirements

Degree holder or above in Business Administration or related disciplines or equivalent qualifications at HKQF level 5.

Minimum of 5 years’ banking experience in operational risk management, internal control, or compliance within banking or credit card industries.

Sound knowledge of credit card operations and regulatory compliance frameworks.

Good analytical skills, attention to details, and able to work independently.

Good command of spoken and written in English and Chinese (Mandarin).

Candidate with more experience will be considered as Senior Manager, Account Surveillance

Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our business services centres work alongside enterprises to help facilitate the daily operation and explore business opportunities by providing integrated banking solutions. Bank of Communications (Hong Kong) serves premium private banking customers through a comprehensive array of personalised banking solutions. Customers can easily access to our integrated wealth management services no matter where they are.

Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.

With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our business services centres work alongside enterprises to help facilitate the daily operation and explore business opportunities by providing integrated banking solutions. Bank of Communications (Hong Kong) serves premium private banking customers through a comprehensive array of personalised banking solutions. Customers can easily access to our integrated wealth management services no matter where they are.