Family Experience Host

Shangri-La Group; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive benefits

Recognition programs

Stay/travel perks

Job summary

Shangri-La Group invites applications for a Family Experience Host at Island Shangri-La, Hong Kong. You will deliver personalized guest service and ensure the smooth operation of the Family Lounge, creating memorable experiences for families staying with us.

The role requires a Higher Diploma in Hospitality Management or related discipline, with strong interpersonal and language skills in English, Cantonese and Putonghua.

Qualifications

• Higher Diploma or above in Hospitality Management or related disciplines.
• Relevant experience in Hotels/Clubhouses/Theme Parks would be an advantage.
• Strong interpersonal and guest service skills.
• Customer-oriented, outgoing, and self-motivated team player.
• Excellent command of spoken English, Cantonese, and Putonghua.

Responsibilities

• Ensure smooth daily operations and deliver exceptional guest experiences.
• Provide personalized service to VIP guests throughout their stay.
• Handle check-ins/outs and rooming for special arrivals e.g. family suites, limousine.
• Update VIP lists and guest preferences in GuestPedia to anticipate needs.
• Perform any other duties as assigned by Management.

Skills

Interpersonal skills

Guest service

Customer-oriented

Team player

English

Cantonese

Putonghua

Education

Higher Diploma or above in Hospitality Management

Job description

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

About Us

Find Your Shangri-La in Shangri-La. Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders. An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors, Island Shangri-La, Hong Kong provides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

About The Role

As a Family Experience Host, you will be providing personalized service to guests and ensure a smooth daily operation of the Family Lounge.

Key Responsibilities

• Ensure smooth daily operations and deliver exceptional guest experiences.
• Provide personalized service to VIP guests throughout their stay.
• Handle check-ins/outs and rooming for special arrivals e.g. family suites, limousine.
• Update VIP lists and guest preferences in GuestPedia to anticipate needs.
• Perform any other duties as assigned by Management.

About You

• Higher Diploma or above in Hospitality Management or related disciplines.
• Relevant experience in Hotels/Clubhouses/Theme Parks would be an advantage.
• Strong interpersonal and guest service skills.
• Customer-oriented, outgoing, and self-motivated team player.
• Excellent command of spoken English, Cantonese, and Putonghua.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.