Front Office Officer

Shangri-La Group; Hong Kong; Sur place; HKD 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Competitive benefits

Stay/travel perks

Structured learning & development

Résumé du poste

Shangri-La Group, headquartered in Hong Kong, is seeking a Front Office Officer for its Hong Kong properties. The role focuses on delivering personalized guest experiences and efficient front desk operations in a luxury hotel environment.

The ideal candidate holds a Higher Diploma in Hospitality, has at least 1 year in Rooms, and possesses excellent English, Cantonese, and Putonghua communication skills. Candidates should be guest-oriented, with strong interpersonal and organizational abilities

Qualifications

• Higher Diploma or above in Hospitality Management or related disciplines.
• At least 1 year of experience in Rooms Departments in sizable Hotels.
• Strong interpersonal and organizational skills.
• Customer-oriented, outgoing, and self-motivated personality.
• Excellent command of spoken English, Cantonese, and Putonghua.

Responsabilités

• Ensure all guest interactions are handled with professionalism and warmth.
• Efficiently manage check-ins and check-outs, and cashiering functions.
• Build lasting relationships with guests to enhance satisfaction and loyalty.
• Perform any other duties as assigned by Management.

Connaissances

Guest service

Check-in/check-out

Cashiering

Interpersonal skills

Organization

Formation

Higher Diploma in Hospitality

Description du poste

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

About Us

Find Your Shangri-La in Shangri-La. Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Discover the pulse of urban lifestyle at JEN Hong Kong by Shangri-La, nestled in the vibrant heart of Sai Wan. Just one minute from Hong Kong University MTR Station and adjacent to Sheung Wan and Central, drop off your bags and step outside to dive into an exhilarating local adventure. Explore winding historic streets, savor stunning sunsets at Kennedy Town, soak in the creative energy at PMQ, and revel in the lively buzz of Lan Kwai Fong, each turn holds delightful surprises, echoing the authentic local experience.

About The Role

As a Front Office Officer, you will be managing the key aspects of guest room operations to ensure a smooth and personalized experience aligned with Shangri-La’s service standards.

Key Responsibilities

• Ensure all guest interactions are handled with professionalism and warmth.
• Efficiently manage check-ins and check-outs, and cashiering functions.
• Build lasting relationships with guests to enhance satisfaction and loyalty.
• Perform any other duties as assigned by Management.

About You

• Higher Diploma or above in Hospitality Management or related disciplines.
• At least 1 year of experience in Rooms Departments in sizable Hotels.
• Strong interpersonal and organizational skills.
• Customer-oriented, outgoing, and self-motivated personality.
• Excellent command of spoken English, Cantonese, and Putonghua.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.