Assistant Facilities Manager (Event & Helpdesk Management in University)

CBRE Asia Pacific; Hong Kong Island; Sur place; HKD 334 800 - 502 200; Plein temps

Avantages offerts par ce poste

Medical insurance starting from day one

Bonuses

Dental and life insurance

Résumé du poste

A leading company in facilities management is seeking an Assistant Facilities Manager to oversee event and helpdesk operations at a prestigious university in Hong Kong. This full-time position offers competitive salary and benefits, focusing on leadership, operational efficiency, and client satisfaction in a vibrant work environment.

Qualifications

• At least 5 years of experience in Facilities, Event Management, Customer Service, or Hospitality.
• Strong leadership and negotiation skills in English and Chinese (Cantonese & Mandarin).
• 2+ years in a supervisory role is preferable.

Responsabilités

• Lead and supervise the Event & Helpdesk team.
• Develop operational strategies to improve service efficiency.
• Oversee event planning and execution.
• Monitor KPIs and service metrics.

Connaissances

Leadership

Budgeting

Vendor Management

Client Relationship Management

Problem-Solving

Communication

Formation

Bachelor’s degree in Business Administration or related field

Description du poste

Assistant Facilities Manager (Event & Helpdesk Management in University)

We are seeking an Assistant Facilities Manager to oversee event and helpdesk operations at a university in Hong Kong. This full-time role offers a 5-day work week, close to MTR stations, with excellent pay and benefits including medical insurance starting from day one, bonuses, dental, and life insurance.

Responsibilities

• Lead and supervise the Event & Helpdesk team, ensuring high performance and professional development.
• Develop operational strategies to improve service efficiency and client satisfaction.
• Monitor KPIs and service metrics, providing reports to management and clients.
• Oversee event planning from consultation to execution, ensuring flawless delivery.
• Manage high-profile client expectations and resolve complex issues.
• Ensure timely responses to helpdesk inquiries via phone, email, and chat.
• Handle escalated customer issues and emergencies, making critical decisions under pressure.
• Optimize workflows to improve response times and service quality.
• Monitor vendor performance to ensure quality standards.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• At least 5 years of experience in Facilities, Event Management, Customer Service, or Hospitality, with 2+ years in supervision.
• Experience in universities, campuses, or shared offices is advantageous.
• Strong leadership, budgeting, vendor management, and client relationship skills.
• Exceptional problem-solving and high-pressure handling abilities.
• Excellent communication and negotiation skills in English and Chinese (Cantonese & Mandarin).

Application

If interested, please send your detailed resume with current and expected salary, and availability, via the "APPLY NOW" button. For more opportunities, visit CBRE’s career website. All applications are confidential.