Assistant Facilities Manager

Jones Lang LaSalle Incorporated; Hong Kong; On-site; HKD 223,000 - 424,000; Full time

Benefits offered by this job

Wellness program

Comprehensive benefits package

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Facilities Officer to supervise daily operations including maintenance, cleaning, and access control. You will coordinate with tenants, support teams, and contractors to meet client SLAs and KPIs while ensuring compliance with policies.

The role requires strong communication, customer service, and multitasking abilities, with fluency in English and Chinese. Hong Kong-based, on-site position with comprehensive benefits.

Qualifications

• Excellent communication skills and ability to work with people at all levels.
• Customer-oriented and able to work under pressure with multi-tasking ability.
• Good command of both spoken and written English and Chinese.

Responsibilities

• Supervise daily operation including monitoring of move, maintenance and cleaning services.
• Assist in managing team to ensure quality of services and meet SLA/KPI.
• Manage access card systems and restricted area permissions.
• Coordinate maintenance activities with tenants and sub-contractors.
• Supervise maintenance works by technicians and contractors.
• Prepare monthly and management reports and analysis.

Skills

Customer service

Communication

Multitasking

Tools

MS Office

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.What this job involves:Supervise and handle the daily operation including monitoring of move, maintenance and cleaning servicesAssist in managing team to ensure quality of services being delivered to clients and meet the agreed SLA and KPIResponsible for the day-to-day management and periodic review of access card systems and restricted area permissions.Ensure the administration and support services are delivered in compliance with client’s policies and proceduresCoordinate the maintenance activities performed by tenants and sub-contractorsSupervise maintenance works done by technicians and contractorsFormulate and manage maintenance plansHandle clients’ enquiries, requests and complaintsCoach and supervise the performance of in-house staffPrepare various monthly and management reports and analysisRequired Skills and Experience:Excellent communication skills and ability to work with people at all levelsCustomer-oriented and able to work under pressure with multi-tasking abilityGood common of both spoken and written English and ChineseFamiliar with PC operations and MS OfficeCandidates with less experience will be considered for the Senior Facilities Officer position.Having experience in technical work is an advantageIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.