Facilities Officer

Jones Lang LaSalle Incorporated; Hong Kong; Hybrid; HKD 240,000 - 360,000; Full time

Benefits offered by this job

Personalized benefits

Job summary

Jones Lang LaSalle Incorporated in Hong Kong is seeking a Facilities Officer to oversee daily operations and maintenance across properties. The role involves supervising vendors, coordinating repairs, and ensuring safety and regulatory compliance, with a focus on client service and efficient building performance.

The ideal candidate holds a Diploma or Bachelor’s in Facility Management or related field, 2–4 years of relevant experience, and fluency in Cantonese, English, and Mandarin.

Qualifications

• Diploma or Bachelor’s degree in Facility Management, Mechanical/Electrical Engineering, or related disciplines.
• Experience: 2–4 years in commercial property or facility management.
• REW certificate (Grade A or B) preferred; CFM or similar qualifications advantageous.
• Fluent in Cantonese, English, and Mandarin; strong communication skills.

Responsibilities

• Supervise daily facility operations and maintenance for assigned properties.
• Manage outsourced vendors, monitor performance, and drive improvements.
• Process work orders and coordinate with engineering teams or contractors for timely repairs.
• Ensure compliance with Hong Kong regulations (Electricity Ordinance, Fire Services Ordinance) and assist with safety drills.
• Assist in budget preparation, procurement, and cost-saving initiatives.
• Support on-site events, site management, and client relations.
• Prepare monthly facility operation reports and KPI dashboards.

Skills

Communication

Teamwork

Problem solving

Under pressure

Negotiation

Education

Diploma or Bachelor's in Facility Management or related

Tools

Microsoft Office

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.The Facilities Officer will assist in managing daily facility operations and maintenance for assigned properties. Serving as a key liaison between clients, tenants, and technical teams, you will ensure the efficient operation of building systems (e.g., HVAC, electrical, mechanical) and oversee the service quality of outsourced vendors to provide a safe, comfortable, and compliant office environment.What this job involvesKey ResponsibilitiesDaily Operations Supervision: Regularly inspect building public areas and plant rooms, monitor system status, and ensure strict adherence to Standard Operating Procedures (SOPs).Vendor Management: Supervise the daily performance of outsourced vendors (e.g., cleaning, waste management, technical maintenance), conduct regular performance evaluations, and drive continuous improvement initiatives.Maintenance Coordination: Receive and process Work Orders, coordinate with internal engineering teams or external contractors to ensure timely repairs, and follow up until closure.Compliance & Safety: Ensure property operations fully comply with relevant Hong Kong regulations (e.g., Electricity Ordinance, Fire Services Ordinance) and assist in organizing fire drills and safety inspections.Financial Management: Assist in annual budget preparation, monitor daily expenses, execute procurement processes, review vendor invoices, process payment applications, and propose cost-saving initiatives.Event & On-site Management: Support client events, facilitate venue setup and personnel scheduling; promote WPR-hosted events, coordinate catering/setup, and collect feedback.Project Support: Assist engineers in preparing project data, processing funding requests, scheduling overtime, and supervising contractor on-site compliance.EHS & ISO14K: Assist in setting quarterly and annual goals, implement waste recycling plans, and ensure site compliance with company EHS standards.Reporting: Prepare monthly facility operation reports, documenting Key Performance Indicators (KPIs), incident logs, and relevant improvement measures.Mailing Management: Oversee Mailroom operations, provide documentation required for import/export logistics, process expense applications, and maintain delivery records.Customer Service: Professionally handle facility-related inquiries and complaints to enhance client satisfaction and maintain strong rapport with building management.Front Desk Relief: Provide coverage for the reception desk during absences.Perform other ad-hoc tasks as assigned by management.Qualifications & RequirementsEducation: Diploma or Bachelor's degree in Facility Management, Mechanical/Electrical Engineering, or related disciplines.Experience: At least 2-4 years of experience in commercial property or facility management. Experience with international property consultancies or high-end hotels is preferred.Professional Qualifications: A valid Registered Electrical Worker (REW) certificate (Grade A or B) issued by the EMSD (Hong Kong) is preferred. CFM or similar qualifications are an advantage.Language Skills: Fluent in Cantonese, English, and Mandarin (spoken and written) with excellent communication and negotiation skills.Key Competencies: Familiarity with Hong Kong property management regulations and industry best practices.Proficiency in Microsoft Office (Word, Excel, PowerPoint).Strong problem-solving, multitasking, and teamwork skills.Ability to work effectively under pressure in a fast-paced environment.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.