Customer Service Executive

Jones Lang LaSalle Incorporated; Hong Kong; On-site; HKD 223,000 - 357,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a friendly concierge to deliver high-standard services to tenants and visitors across the shopping mall and office building in Hong Kong. You will respond promptly to enquiries, handle requests and feedback, and support day-to-day property operations.

The role requires excellent communication in English and Chinese (Putonghua helpful), a Diploma with 1+ year customer service experience, and a presentable, client-focused attitude.

Qualifications

• Diploma holder with at least 1 year's frontline customer service experience.
• Experience in hotel or shopping mall concierge is a plus.
• Strong communication in English and Chinese.

Responsibilities

• Deliver high-standard concierge services to tenants and visitors across the shopping mall and office building.
• Respond promptly and professionally to customer enquiries, requests, complaints, and feedback, ensuring timely and solution-oriented resolution.
• Support day-to-day property management operations, including coordination and execution of marketing and promotional activities.
• Monitor and assist front desk and reception operations to ensure seamless and efficient service delivery.
• Collaborate effectively with the account’s Event Team and Facilities Management team on operational tasks and event-related logistics.
• Ensure all activities align with company and client policies, including health, safety, and workplace regulatory requirements.
• Perform general administrative duties as assigned, including processing tenant applications, document filing, procurement, and maintenance of office supplies, equipment, and water services.
• Ad hoc duties and special projects as directed by management

Skills

Customer Service

Front Desk

Bilingual English/Chinese

Communication

Education

Diploma

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.What this job involves:Deliver high-standard concierge services to tenants and visitors across the shopping mall and office building.Respond promptly and professionally to customer enquiries, requests, complaints, and feedback, ensuring timely and solution-oriented resolution.Support day-to-day property management operations, including coordination and execution of marketing and promotional activities.Monitor and assist front desk and reception operations to ensure seamless and efficient service delivery.Collaborate effectively with the account’s Event Team and Facilities Management team on operational tasks and event-related logistics.Ensure all activities align with company and client policies, including health, safety, and workplace regulatory requirements.Perform general administrative duties as assigned, including processing tenant applications, document filing, procurement, and maintenance of office supplies, equipment, and water services.Ad hoc duties and special projects as directed by managementDesired or preferred experience and technical skills:Diploma holder with at least 1 year's customer service experience focusing in frontline customer interaction, hotel or shopping mall concierge experience, or above with relevant experiencePleasant personality, outgoing and presentableExcellent customer service attitude and communication skillsGood in spoken and written English and Chinese. Competent in spoken Putonghua.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.