Part-time Customer Service Assistant

Jones Lang LaSalle Incorporated; Hong Kong; On-site; HKD 167,000 - 223,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Hong Kong seeks a customer-focused Information Counter Associate to support tenants and visitors at a cultural and creative mall in PMQ. You’ll greet customers, answer inquiries, and help maintain a welcoming environment while supporting daily operations.

Core duties include handling complaints, managing incidents, assisting with mall events, and performing store inspections and administrative tasks. This role emphasizes service excellence and teamwork.

Responsibilities

• Provide quality customer service to tenants and visitors in a cultural and creative mall.
• Handle complaints and requests from tenants and maintain good relationship.
• Start the day with greeting customers.
• Handle enquiries, requests and phone calls from customers and visitors at InformationCounter and CS e-mail account.
• Settle complaints and manage sudden incidents.
• Support in-mall activities like exhibition events.
• Perform inspection to stores at all floors and record information in daily patrol form.
• Perform daily administration duties, including issuing signage/ directory, notice and work orders.
• Handle redemption.
• Provide immediate response and support related to the operations.

Skills

Customer service

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.What this job involves:· Provide quality customer service to tenants and visitors in a cultural and creative mall· Handle complaints and requests from tenants and maintain good relationship· Start the day with greeting customers· Handle enquiries, requests and phone calls from customers and visitors at InformationCounter and CS e-mail account· Settle complaints and manage sudden incidents· Support in-mall activities like exhibition events· Perform inspection to stores at all floors and record information in daily patrol form· To perform daily administration duties, including issuing signage/ directory, notice andwork orders· Handle redemption· Full-time stationing in PMQ· Provide immediate response and support related to the operations· Carry out internal discussion according to client’s requisition· Well organized Booklet display at Counter & Rack of leaflet· Carry out any other duties as assigned by AFO/ FO/ SFO/ FMIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.