Assistant Dormitory Manager (West)

TS THREE PTE. LTD.; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

TS THREE PTE. LTD. is seeking an experienced Operations Manager to oversee the day-to-day running of a migrant worker dormitory in Hong Kong. You will ensure safety, cleanliness, security, and smooth operations across all facilities.

You will plan manpower, rosters, inspections, supervise a team and contractors, ensure regulatory compliance, handle incidents, maintain records, and coordinate with residents, employers, contractors and regulators.

Qualifications

• Diploma or equivalent in Operations/Facilities/related discipline.
• Supervisory experience in dormitory or 24/7 operations preferred.
• Strong leadership and people-management skills.

Responsibilities

• Oversee day-to-day operations of the migrant worker dormitory, ensuring safety and cleanliness.
• Plan manpower deployment, rosters, site inspections and daily operational activities.
• Supervise Operations Executives, Admin Executives, Ground Workers and outsourced service providers.
• Ensure compliance with regulatory requirements, company policies, SOPs and site procedures.
• Conduct regular inspections of resident rooms, common areas, facilities, fire-safety provisions and surrounding areas.
• Oversee resident occupancy, check-in/check-out, room movements, welfare matters, feedback and complaints.
• Coordinate maintenance and rectification works and monitor contractors and vendors to ensure works are completed satisfactorily.
• Oversee security, access control, housekeeping, hygiene, pest control and overall site condition.
• Manage and respond to operational incidents and emergencies in accordance with the site's ERP.
• Maintain accurate operational records and prepare reports, incident updates and other required documentation.
• Liaise with residents, employers, contractors, government agencies and internal departments where required.
• Support audits, regulatory inspections, emergency exercises and other operational initiatives.
• Perform other operational duties as assigned by Management.

Skills

Leadership

People management

Communication

Planning

Coordination

Regulatory knowledge

Education

Diploma or equivalent

Job description

Job Responsibilities:

• Oversee the day-to-day operations of the migrant worker dormitory and ensure the site remains safe, secure, clean and operational.

• Plan and coordinate manpower deployment, duty rosters, site inspections and daily operational activities.

• Supervise Operations Executives, Admin Executives, Ground Workers and outsourced service providers.

• Ensure compliance withapplicable regulatory requirements, company policies, SOPs and site procedures.

• Conduct regular inspections of resident rooms, common areas, facilities, fire-safety provisions and surrounding areas.

• Oversee resident occupancy, check-in/check-out, room movements, welfare matters, feedback and complaints.

• Coordinate maintenance and rectification works and monitor contractors and vendors to ensure works are completed satisfactorily.

• Oversee security, access control, housekeeping, hygiene, pest control and overall site condition.

• Manage and respond to operational incidents and emergencies in accordance with the site's Emergency Response Plan (ERP).

• Maintain accurate operational records and prepare reports, incident updates and other required documentation.

• Liaise with residents, employers, contractors, government agencies and internal departments where required.

• Support audits, regulatory inspections, emergency exercises and other operational initiatives.

• Perform other operational duties as assigned by Management.

Requirements

• Diploma or equivalent qualification in Operations Management, Facilities Management, Security Management, Building Services, Workplace Safety & Health or a related discipline. Relevant experience may be considered in lieu of formal qualifications.

• Relevant supervisory experience, preferably in migrant worker dormitory operations, accommodation, facilities management, security, estate management or a similar 24/7operational environment.

• Good leadership and people-management skills.

• Able to handle operational incidents and make sound decisions under pressure.

• Good communication, coordination and report-writing skills.

• Familiarity with dormitory regulatory requirements and FEDA requirements would be an advantage.

• CERT, First Aid, fire-safety, WSH or other emergency-response training would be advantageous.