Operation Manager

CLFMI Hong Kong Limited; Hong Kong Island; On-site; HKD 800,000 - 1,100,000; Full time

Job summary

CLFMI Hong Kong Limited is looking for an experienced Operations Leader to run day-to-day PBSA property operations in Hong Kong. You will ensure a safe, welcoming student living environment and oversee resident services, facilities coordination and service quality.

The role requires hands-on leadership, strong problem-solving, and the ability to manage multiple tasks and vendors while upholding high standards of safety and guest experience.

Qualifications

• Minimum 5 years of relevant experience in property operations or hospitality management.
• Experience in pre-opening, handover or operational setup is highly preferred.
• Good knowledge of building operations, facilities coordination and safety practices.

Responsibilities

• Lead day-to-day PBSA property operations to ensure a safe, welcoming student environment.
• Coordinate front-of-house, cleaning, security and technical support functions.
• Oversee resident services, incident handling and service quality against standards.
• Manage preventive maintenance, contractor performance and cost control.
• Coach and train on-site staff to sustain high service levels.

Skills

Leadership

Problem-solving

Organisational skills

Teamwork

Customer service

Education

Property/Facilities/Hospitality degree

Job description

To lead the day-to-day operations of the Purpose-Built Student Accommodation (PBSA) property and ensure a safe, efficient, welcoming and student-focused living environment. The role is responsible for operational readiness, resident services, facilities coordination, service quality, cost control, and the performance of on-site staff and service providers.

Key responsibilities

Support property handover, testing and commissioning, defect follow-up, operational setup and opening preparation

Develop and implement operating procedures, checklists, emergency arrangements, service standards and reporting routines

Oversee daily property operations and ensure student rooms, common areas, amenities and back-of-house areas are properly managed

Supervise and coordinate front-of-house, cleaning, security, technical and other operational support functions

Conduct regular property inspections, identify operational issues and follow up on corrective actions

Handle student enquiries, requests, feedback, complaints and incidents professionally and in a timely manner

Coordinate preventive and corrective maintenance for building systems, equipment, student rooms and common facilities

Monitor technical issues, defects and repair works, and follow up with internal technical staff and external service providers

Manage the performance of cleaning, security, maintenance and other service providers according to agreed service standards

Supervise, coach and train on-site operational staff to maintain consistent standards and a strong service culture

About you

Professional and presentable, hands-on, proactive and service-oriented

Strong leadership, execution, problem-solving and organisational skills

Team player with a strong sense of accountability and a high level of integrity

Bachelor's degree or diploma in Property Management, Facilities Management, Hospitality Management, Business Administration or a related discipline

Minimum 5 years of relevant experience in property operations, hospitality, serviced apartments, hotels, PBSA, co-living, residential management or a comparable service environment

Experience in pre-opening, property handover or operational setup is highly preferred

Good knowledge of building operations, facilities coordination, contractor management, safety practices and resident services

Experience managing cleaning, security, technical, front-of-house or resident service teams is preferred

Good commercial awareness with experience in budget monitoring, quotation review and cost control

Ability to work independently, manage multiple priorities and perform effectively under pressure

Central, Central and Western District, HK