Dormitory Operations Supervisor: Safety & Resident Welfare

TS THREE PTE. LTD.; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

TS THREE PTE. LTD. is seeking an experienced Operations Manager to oversee the day-to-day running of a migrant worker dormitory in Hong Kong. You will ensure safety, cleanliness, security, and smooth operations across all facilities.

You will plan manpower, rosters, inspections, supervise a team and contractors, ensure regulatory compliance, handle incidents, maintain records, and coordinate with residents, employers, contractors and regulators.

Qualifications

• Diploma or equivalent in Operations/Facilities/related discipline.
• Supervisory experience in dormitory or 24/7 operations preferred.
• Strong leadership and people-management skills.

Responsibilities

• Oversee day-to-day operations of the migrant worker dormitory, ensuring safety and cleanliness.
• Plan manpower deployment, rosters, site inspections and daily operational activities.
• Supervise Operations Executives, Admin Executives, Ground Workers and outsourced service providers.
• Ensure compliance with regulatory requirements, company policies, SOPs and site procedures.
• Conduct regular inspections of resident rooms, common areas, facilities, fire-safety provisions and surrounding areas.
• Oversee resident occupancy, check-in/check-out, room movements, welfare matters, feedback and complaints.
• Coordinate maintenance and rectification works and monitor contractors and vendors to ensure works are completed satisfactorily.
• Oversee security, access control, housekeeping, hygiene, pest control and overall site condition.
• Manage and respond to operational incidents and emergencies in accordance with the site's ERP.
• Maintain accurate operational records and prepare reports, incident updates and other required documentation.
• Liaise with residents, employers, contractors, government agencies and internal departments where required.
• Support audits, regulatory inspections, emergency exercises and other operational initiatives.
• Perform other operational duties as assigned by Management.

Skills

Leadership

People management

Communication

Planning

Coordination

Regulatory knowledge

Education

Diploma or equivalent

Job description

TS THREE PTE. LTD. is seeking an experienced Operations Manager to oversee the day-to-day running of a migrant worker dormitory in Hong Kong. You will ensure safety, cleanliness, security, and smooth operations across all facilities.

You will plan manpower, rosters, inspections, supervise a team and contractors, ensure regulatory compliance, handle incidents, maintain records, and coordinate with residents, employers, contractors and regulators.