Dormitory Operations Lead – Safety & Resident Experience

TS THREE PTE. LTD.; Hong Kong; Sur place; HKD 216 000 - 312 000; Plein temps

Résumé du poste

TS THREE PTE. LTD. in Hong Kong is seeking an operations-focused staff member to support daily dormitory functions for migrant workers. You will help ensure safety, cleanliness, and smooth operations across rooms, common areas, and facilities.

You will handle check-ins/check-outs, records, and resident inquiries while coordinating with security, housekeeping, and maintenance teams. Strong communication and teamwork are essential in a 24/7 environment.

Qualifications

• Minimum NITEC/Higher NITEC or Diploma or equivalent qualification.
• Experience in dormitory operations, accommodation, facilities management or security is advantageous.
• Able to work independently and as part of an operations team.
• Good communication and interpersonal skills with residents from diverse backgrounds.
• Basic computer literacy and ability to prepare operational records.

Responsabilités

• Support day-to-day operations of the migrant worker dormitory and ensure the site is safe, secure, clean and operational.
• Conduct routine site patrols and inspections of resident rooms, common areas and facilities.
• Support resident check-in/check-out, room and bed movements and maintain accurate resident records.
• Attend to residents' enquiries, feedback and complaints, and escalate where necessary.
• Monitor and enforce dormitory house rules, safety requirements and site procedures.
• Monitor security and access control for residents, visitors, contractors, vehicles and deliveries.
• Identify and report maintenance defects, safety hazards and cleanliness issues; follow up on rectification works.
• Coordinate with security, housekeeping, maintenance and other service providers on daily matters.
• Conduct checks on housekeeping, sanitation, waste management and environmental cleanliness.
• Respond to incidents and emergencies per ERP and established procedures.
• Maintain shift logs, inspection records, incident reports and checklists.
• Ensure proper shift handover and follow up on outstanding operational matters.
• Support regulatory inspections, audits and drills as required.
• Perform other duties assigned by the OIC or Management.

Connaissances

Dormitory operations

Facilities management

Security

24/7 operations

Communication

Teamwork

Emergency response

Computer literacy

Formation

NITEC/Higher NITEC/Diploma or equivalent

Description du poste

TS THREE PTE. LTD. in Hong Kong is seeking an operations-focused staff member to support daily dormitory functions for migrant workers. You will help ensure safety, cleanliness, and smooth operations across rooms, common areas, and facilities.

You will handle check-ins/check-outs, records, and resident inquiries while coordinating with security, housekeeping, and maintenance teams. Strong communication and teamwork are essential in a 24/7 environment.