ASSISTANT BOUTIQUE MANAGER

Richemont; Hong Kong; On-site; HKD 500,000 - 900,000; Full time

Job summary

Richemont in Hong Kong seeks an Ambassador to develop boutique performance by leading the team, delivering excellence in operations and client service. You will drive strategy, supervise daily activities and ensure top-tier standards across the boutique.

In this role you will manage sales, oversee back-office and administration, and cultivate VIP client relationships. You will represent the Maison with professionalism and build a high-performing, service-oriented environment.

Qualifications

• Experience leading boutique teams.
• Strong business judgment and market awareness.
• Ability to translate strategy into actions at store level.
• Excellent client servicing and relationship-building skills.
• Proven ability to motivate and develop staff.

Responsibilities

• Designs the optimal boutique organization and recruits talent.
• Drives performance, compensation management and development plans.
• Monitors KPIs and optimizes boutique profitability and sales.
• Oversees boutique operations, back office and administration.
• Leads client relationships and VIP engagement.

Skills

Leadership

Business acumen

Strategic thinking

Client intelligence

Representation

Job description

POSITION SUMMARY

As an Ambassador of the Maison, he/she is responsible for the development and optimization of the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

MAIN RESPONSIBILITIES

1. Team Management & People Development

• Designs the optimum organization, recruits the right profiles and ensures proactively talent pipeline in his/her boutique.
• Drives performance and compensation management ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement.
• Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their collective and individual implication.
• Supervises on a day-to-day basis the Care Service team.

2. Boutique Performance & Sales Achievement

• Makes a diagnosis based on a solid performance analysis, review of competencies and environment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets.
• Guarantees the implementation and regular monitoring of the action plans and amends modifications if necessary.
• Optimizes boutique performance and profitability.
• Monitors boutique KPIs.

3. Boutique Operations & Administration

• Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines.
• Supervises the boutique back office and administration.
• Oversees the boutique maintenance.

4. Client Relationship & Portfolio Development

• Is the warrant of a unique and highly professional client service within the boutique.
• Leads the implementation and monitoring of the ROI for client relationship programs and actions.
• Acts as an Ambassador of the Maison and builds direct contact with VIPs.

REQUIRED COMPETENCIES

• Management and leadership skills
• Business acumen
• Strategic thinking
• Client intelligence
• Excellent representation skills