BOUTIQUE MANAGER

Richemont; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Richemont Iberia SL seeks a Boutique Management & People Development leader in Hong Kong to design the boutique organization, recruit top profiles, and proactively nurture talent. You will drive performance management, engage the team around the Maison's strategy, and supervise daily care service operations.

You will diagnose performance, implement action plans to meet sales targets, monitor KPIs, and optimize boutique profitability while maintaining high client service standards and VIP

Qualifications

• Management and leadership skills.
• Business acumen.
• Strategic thinking.
• Client intelligence.
• Excellent representation skills.

Responsibilities

• Team Management & People Development: designs the optimum organization, recruits the right profiles, ensures proactive talent pipeline, drives performance and compensation management, motivates engagement and develops careers.
• Boutique Performance & Sales Achievement: diagnoses performance, defines action plans to achieve sales targets, monitors plans, and optimizes profitability and KPIs.
• Boutique Operations & Administration: ensures adherence to group, Maison and boutique policies, supervises back office and administration, oversees maintenance.
• Client Relationship & Portfolio Development: delivers professional client service, implements ROI monitoring for client programs, and acts as an ambassador of the Maison with VIPs.

Skills

Management

Business acumen

Strategic thinking

Client intelligence

Representation skills

Job description

Team Management & People Development

• Designs the optimum organization, recruits the right profiles and ensures proactively talent pipeline in his/her boutique.
• Drives performance and compensation management ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement.
• Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their collective and individual implication.
• Supervises on a day-to-day basis the Care Service team.

Boutique Performance & Sales Achievement

• Makes a diagnosis based on a solid performance analysis, review of competencies and environment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets.
• Guarantees the implementation and regular monitoring of the action plans and amends modifications if necessary.
• Optimizes boutique performance and profitability.
• Monitors boutique KPIs.

Boutique Operations & Administration

• Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines.
• Supervises the boutique back office and administration.
• Oversees the boutique maintenance.

Client Relationship & Portfolio Development

• Is the warrant of a unique and highly professional client service within the boutique.
• Leads the implementation and monitoring of the ROI for client relationship programs and actions.
• Acts as an Ambassador of the Maison and builds direct contact with VIPs.

REQUIRED COMPETENCIES

• Management and leadership skills
• Business acumen
• Strategic thinking
• Client intelligence
• Excellent representation skills