Boutique Performance & Team Lead

Richemont; Hong Kong; On-site; HKD 500,000 - 900,000; Full time

Job summary

Richemont in Hong Kong seeks an Ambassador to develop boutique performance by leading the team, delivering excellence in operations and client service. You will drive strategy, supervise daily activities and ensure top-tier standards across the boutique.

In this role you will manage sales, oversee back-office and administration, and cultivate VIP client relationships. You will represent the Maison with professionalism and build a high-performing, service-oriented environment.

Qualifications

• Experience leading boutique teams.
• Strong business judgment and market awareness.
• Ability to translate strategy into actions at store level.
• Excellent client servicing and relationship-building skills.
• Proven ability to motivate and develop staff.

Responsibilities

• Designs the optimal boutique organization and recruits talent.
• Drives performance, compensation management and development plans.
• Monitors KPIs and optimizes boutique profitability and sales.
• Oversees boutique operations, back office and administration.
• Leads client relationships and VIP engagement.

Skills

Leadership

Business acumen

Strategic thinking

Client intelligence

Representation

Job description

Richemont in Hong Kong seeks an Ambassador to develop boutique performance by leading the team, delivering excellence in operations and client service. You will drive strategy, supervise daily activities and ensure top-tier standards across the boutique.

In this role you will manage sales, oversee back-office and administration, and cultivate VIP client relationships. You will represent the Maison with professionalism and build a high-performing, service-oriented environment.