SALES ASSOCIATE

Cartier; Hong Kong; On-site; HKD 350,000 - 500,000; Full time

Job summary

Cartier in Hong Kong is seeking an Ambassador to ensure a unique client experience before, during and after a sale, while achieving sales targets and proactively developing the client portfolio. The role involves daily boutique operations and representing the Maison at client events.

You will cultivate strong client relationships, execute targeted CRM actions, and act as the privileged contact for Care Service. Strong interpersonal skills and product knowledge are essential to succeed.

Qualifications

• Provide a unique and exceptional client experience during a sale.
• Master the steps of a sale: welcome, discover and understand, convince, close and develop.

Responsibilities

• Ensure an exceptional client experience during each sale.
• Meet boutique targets, both quantitative and qualitative.
• Cultivate strong client relationships and loyalty; execute targeted CRM actions.
• Participate in inventories, set up and breakdowns at opening/closing, and support Visual Merchandising guidelines.

Skills

Strong interpersonal skills

Sales skills

Product knowledge

Team spirit

Job description

Your Mission

As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale. He/she achieves sales targets and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.

HOW WILL YOU MAKE AN IMPACT?

Sales Achievements

• Ensures a unique and exceptional client experience during a sale


• Perfectly masters the steps of a sale (welcome, discover and understand, convince, close and


• develop)


• Adapts according to clients’ needs and motivations


• Strives to always improve and surprise the clients


• Deals with ease during negotiations and objections


• Transmits the passion and values of the Maison


• Acts as the privileged contact for the client(s) in case of Care Service


• Meets individual and boutique targets, both quantitative and qualitative

Client Relationship & Portfolio Development

• Cultivates strong client relationships and develops client loyalty


• Efficiently develops the client portfolio > Executes targeted CRM actions


• Participates to client events and acts as an Ambassador of the Maison

Daily Boutique Operations

• Respects all group, Maison and boutique policies and procedures


• Participates to inventories


• Participates to the set up and breakdowns at opening and closing of the boutique


• Participates to the implementation of Visual Merchandising guidelines


• Assists with special projects when requested

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Strong interpersonal skills


• Sales skills & product knowledge


• Client acumen


• Team spirit