Cartier - Sales Associate (IFC/ Prince Building Flagship)

Richemont Asia Pacific Limited - Cartier; Hong Kong; On-site; HKD 201,000 - 379,000; Full time

Job summary

Cartier in Hong Kong is seeking an Ambassador to deliver a unique client experience before, during and after a sale, developing a loyal client portfolio and supporting daily boutique operations.

You will master the sale steps, adapt to client needs, participate in events, CRM actions, inventories, and uphold Maison values while meeting boutique targets. Fluency in English and Cantonese is preferred; a luxury service mindset and teamwork are essential.

Qualifications

• Strong interpersonal skills and ability to engage diverse clients.
• Solid sales skills with a customer-centric approach.
• Excellent product knowledge and ability to translate features into benefits.
• Strong client acumen and relationship-building capabilities.
• Proactive team player with a collaborative mindset.

Responsibilities

• Ensure a unique client experience during a sale.
• Master the steps of a sale and guide clients through it.
• Adapt to clients’ needs and motivations.
• Develop and maintain an active client portfolio.
• Participate in client events and CRM actions.
• Support boutique operations and inventories.
• Uphold Maison values and policies in all interactions.

Skills

Interpersonal skills

Sales skills

Product knowledge

Client acumen

Team spirit

Job description

As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale. He/she achieves sales targets and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.

MAIN RESPONSIBILITES

Ensures a unique and exceptional client experience during a sale

Perfectly masters the steps of a sale (welcome, discover and understand, convince, close and develop)

Adapts according to clients’ needs and motivations

Strives to always improve and surprise the clients

Deals with ease during negotiations and objections

Transmits the passion and values of the Maison

Acts as the privileged contact for the client(s) in case of Care Service

Meets individual and boutique targets, both quantitative and qualitative

Cultivates strong client relationships and develops client loyalty

Efficiently develops the client portfolio

Executes targeted CRM actions

Participates to client events and acts as an Ambassador of the Maison

Respects all group, Maison and boutique policies and procedures

Participates to inventories

Participates to the set up and breakdowns at opening and closing of the boutique

Participates to the implementation of Visual Merchandising guidelines

Assists with special projects when requested

Strong interpersonal skills

Sales skills & product knowledge

Client acumen

Team spirit

Your application will include the following questions

• Which of the following statements best describes your right to work in Hong Kong?
• How many years' experience do you have in a Client Services Role?
• How many years' experience do you have as a sales associate?
• Which of the following languages are you fluent in?