Boutique Operations Manager

CHANEL; Hong Kong Island; On-site; HKD 70,000 - 90,000; Full time

Job summary

A leading luxury brand is seeking a Boutique Operations Manager in Hong Kong. The role involves ensuring operational effectiveness, compliance with policies, and nurturing a positive team environment. Candidates should have at least 5 years of retail operations experience and 3 years in team management. This full-time position focuses on elevating client and employee experiences while maintaining high standards. Ideal for those with a passion for luxury retail and a commitment to excellence.

Qualifications

• At least 5 years of retail operation experience.
• 3 years of team management experience.
• Previous fashion or luxury industry experience is a plus.

Responsibilities

• Uphold brand image through robust Boutique SOPs.
• Ensure compliance with internal standards and external regulations.
• Lead the Stock Team and other roles to ensure operational procedures are followed.
• Develop time with stakeholders on emerging topics.
• Motivate and inspire the Boutique Support Team.

Skills

Retail operations

Team management

Operational efficiency

Customer service

Compliance and regulations

Job description

Join to apply for the Boutique Operations Manager role at CHANEL.

Brand Vision: The ultimate house of luxury defining style and creating desire now and forever.

Boutique Mission: Engage the consumer of today and tomorrow to the brand in an omnichannel environment with the objective of converting them as Brand Advocates, by providing unsurpassed service to all customers (internal and external) and ensuring high image standards in the boutiques at all times while being committed to the employee’s personal and professional development and growth.

Job Purpose: As the Fashion Business scales in size and sophistication, the Boutique Operations Manager plays an important leadership role within the boutique to ensure that operations and processes are compliant and effective to support an industry‑leading client and employee experience.

Key Responsibilities

• Uphold brand image through robust Boutique SOPs, including General & VM Housekeeping, Boutique Maintenance, Staff Grooming, Asset Protection, Occupational Health & Safety, and other functions.
• Ensure that Boutique SOPs are rigorously followed and implemented, emphasizing compliance to internal standards and external regulations.
• Work with stakeholders to formulate and update Boutique (and Market) SOPs that are pragmatic and applicable for day‑to‑day operations.
• Regularly plan and implement briefings to the boutique staff on Boutique Operations topics.
• Lead the Stock Team, CASS, Boutique Assistants, Alteration (where applicable) and Cashiers to ensure operational procedures regarding sales, discounts, transfers, stock adjustments, after‑sales service and all other policies are followed.
• Manage Team Roster, Vendor relationships, Boutique Procurement matters (where applicable).
• Ensure the team accurately completes daily sales and appropriate paperwork.
• Attend to all day‑to‑day operational issues promptly and astutely.
• When SOPs are unclear, collaborate with relevant stakeholders to support the team in making decisions with the client and brand in mind.
• Build a culture of operations excellence, optimisation and improvement in the boutique.
• Develop time with stakeholders on emerging and "tomorrow" topics such as Omnichannel processes, Occupational Health and Safety, Risk Management and Sustainability.
• Constantly seek operational best practices from outside the boutique and apply them.
• Systematically improve operational efficiency in the boutique, including product flow, inventory management, process redesign, etc.
• Lead boutique‑level projects to elevate operational efficiency, client and employee experience.
• Work closely with Office Retail Operations Team to implement relevant operations projects and tools at the boutique level.
• Motivate and inspire the Boutique Support Team in setting the highest standard for client and employee experience.
• Support team members to achieve them at their best through regular development and performance conversations.
• Work with L&D stakeholders on team members’ learning and development plans.
• At least 5 years of retail operation experience, 3 years in team management.
• Previous fashion or luxury industry experience is a plus.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress, and we strongly encourage your application.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Management and Manufacturing

Industries

• Retail and Retail Luxury Goods and Jewelry