BOUTIQUE MANAGER

JP04 Richemont Japan LLC; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Cartier in Hong Kong seeks a dynamic Boutique Manager to lead the boutique team, drive sales, and uphold the Maison’s standards of client service and brand representation.

The role oversees daily operations, talent development, and VIP client relationship programs to ensure exceptional client experiences and profitable boutique performance.

Qualifications

• Experience in boutique leadership and people development.
• Strong business acumen and strategic thinking.
• Excellent client relationship and VIP service skills.

Responsibilities

• Design and implement boutique organization, recruit profiles, and maintain talent pipeline.
• Drive performance, compensation management, and staff development.
• Lead daily team communication and alignment with Maison strategy.
• Diagnose performance and set annual action plans to hit sales targets.
• Oversee back office, administration, and boutique maintenance.
• Build exclusive client relationships and manage VIP outreach.

Skills

Management

Business acumen

Strategic thinking

Client intelligence

Excellent representation

Job description

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Team Management & People Development

• - Designs the optimum organization, recruits the right profiles and ensures proactively talent pipeline in his/her boutique.
• - Drives performance and compensation management ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement.
• - Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their collective and individual implication.
• - Supervises on a day-to-day basis the Care Service team.

Boutique Performance & Sales Achievement

• - Makes a diagnosis based on a solid performance analysis, review of competencies and environment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets.
• - Guarantees the implementation and regular monitoring of the action plans and amends modifications if necessary.
• - Optimizes boutique performance and profitability.
• - Monitors boutique KPIs.

Boutique Operations & Administration

• - Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines.
• - Supervises the boutique back office and administration.
• - Oversees the boutique maintenance.

Client Relationship & Portfolio Development

• - Is the warrant of a unique and highly professional client service within the boutique.
• - Leads the implementation and monitoring of the ROI for client relationship programs and actions.
• - Acts as an Ambassador of the Maison and builds direct contact with VIPs.

REQUIRED COMPETENCIES

• - Management and leadership skills
• - Business acumen
• - Strategic thinking
• - Client intelligence
• - Excellent representation skills