BOUTIQUE MANAGER

Cartier; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

Cartier Hong Kong seeks an experienced Team Manager for its boutique to lead the team, recruit top profiles, and develop a proactive talent pipeline aligned with Maison strategy. You will drive performance, compensation, and development plans, motivate the team, and ensure exceptional client service to VIPs.

This role oversees operations and back office while safeguarding brand standards. Strong leadership, strategic thinking, and client focus are essential to build loyalty and sustain boutique

Qualifications

• Management and leadership capabilities
• Strong business sense and market awareness
• Strategic thinking and long-term planning
• Excellent client insight and relationship building
• Professional representation and brand stewardship

Responsibilities

• Designs the optimum boutique organization and recruits profiles, ensuring proactive talent pipelines.
• Drives performance and compensation management; oversees people development plans and engagement.
• Communicates and motivates the boutique team around Cartier's strategy and vision.
• Supervises day-to-day Care Service team operations and client interactions.
• Performs performance analysis, defines action plans to achieve sales targets and boutique profitability.
• Monitors KPIs and ensures regular monitoring and adjustments of plans.
• Ensures compliance with group, Maison and boutique policies and guidelines.
• Oversees back office, administration, and boutique maintenance.
• Leads client relationships and ROI monitoring for loyalty programs, acting as Maison ambassador.
• Champions high standards of client service for VIPs and maintains strong client portfolios.

Skills

Management

Leadership

Business acumen

Strategic thinking

Client intelligence

Excellent representation

Job description

Team Management & People Development

• Designs the optimum organization, recruits the right profiles and ensures proactively talent pipeline in his/her boutique.
• Drives performance and compensation management ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement.
• Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their collective and individual implication.
• Supervises on a day-to-day basis the Care Service team.

Boutique Performance & Sales Achievement

• Makes a diagnosis based on a solid performance analysis, review of competencies and environment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets.
• Guarantees the implementation and regular monitoring of the action plans and amends modifications if necessary.
• Optimizes boutique performance and profitability.
• Monitors boutique KPIs.

Boutique Operations & Administration

• Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines.
• Supervises the boutique back office and administration.
• Oversees the boutique maintenance.

Client Relationship & Portfolio Development

• Is the warrant of a unique and highly professional client service within the boutique.
• Leads the implementation and monitoring of the ROI for client relationship programs and actions.
• Acts as an Ambassador of the Maison and builds direct contact with VIPs.

Required Competencies

• Management and leadership skills
• Business acumen
• Strategic thinking
• Client intelligence
• Excellent representation skills