APAC Senior Medical Education Platform Trainer

McGrawHill Education; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Job summary

McGraw Hill Education seeks a Sr. Medical Education Platform Trainer (Asia) to lead APAC onboarding and adoption across medical curricula. You will design scalable training frameworks, create assets, and deliver in-person and virtual sessions for faculty, librarians, clinicians, and students.

You will own regional KPIs, build dashboards, and present data-driven recommendations during QBRs and renewals, while coordinating with 3P partners to ensure high-quality engagement and outcomes.

Qualifications

• Requires 5–7 years in medical education, digital learning, faculty development or customer training.
• Proven ability to design and deliver training programs for complex academic or clinical audiences.
• Strong analytics and data interpretation to shape adoption strategy.
• Professional English and Mandarin fluency (written and verbal).

Responsibilities

• Design and execute APAC-wide onboarding and adoption programs tailored to medical, nursing, and allied health curricula.
• Develop scalable training frameworks, campaigns, and learning pathways for faculty, librarians, clinicians, and students.
• Lead annual regional adoption planning with Sales and Customer Success leadership.
• Deliver high-impact in-person and virtual training sessions, workshops, and curriculum-integration consultations.
• Develop advanced training assets (videos, guides, toolkits, microlearning modules) that support faculty development and student success.
• Represent McGraw Hill at conferences, academic meetings, and institutional leadership presentations.
• Own regional adoption KPIs and monitor usage patterns to identify risks and opportunities.
• Build dashboards, usage reports, and intervention plans for high-value accounts.
• Present data-driven recommendations during quarterly business reviews (QBRs) and renewal discussions.
• Manage and support multiple third-party partners across APAC who handle customer success and renewal activities.
• Ensure 3P partners deliver engagement and customer experience equivalent to direct support.
• Provide ongoing training and content updates to partner customer success teams.
• Review 3P performance data and customer feedback to identify gaps and drive corrective actions.
• Regularly conduct business reviews with 3P partners to align strategy and targets.
• Act as regional escalation point for partner-supported institutions.

Skills

Analytical skills

Training design

Interpersonal communication

English fluency

Mandarin fluency

Education

Health sciences background (Medicine, Nursing, Pharmacy, Public Health, Biomedical Sciences, Allied Health)

Tools

LMS workflows

LTI integrations

CRM/CS systems

Data dashboards

Job description

McGraw Hill Education seeks a Sr. Medical Education Platform Trainer (Asia) to lead APAC onboarding and adoption across medical curricula. You will design scalable training frameworks, create assets, and deliver in-person and virtual sessions for faculty, librarians, clinicians, and students.

You will own regional KPIs, build dashboards, and present data-driven recommendations during QBRs and renewals, while coordinating with 3P partners to ensure high-quality engagement and outcomes.