Sr. Medical Education Platform Trainer (Asia)

McGrawHill Education; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Job summary

McGraw Hill Education seeks a Sr. Medical Education Platform Trainer (Asia) to lead APAC onboarding and adoption across medical curricula. You will design scalable training frameworks, create assets, and deliver in-person and virtual sessions for faculty, librarians, clinicians, and students.

You will own regional KPIs, build dashboards, and present data-driven recommendations during QBRs and renewals, while coordinating with 3P partners to ensure high-quality engagement and outcomes.

Qualifications

• Requires 5–7 years in medical education, digital learning, faculty development or customer training.
• Proven ability to design and deliver training programs for complex academic or clinical audiences.
• Strong analytics and data interpretation to shape adoption strategy.
• Professional English and Mandarin fluency (written and verbal).

Responsibilities

• Design and execute APAC-wide onboarding and adoption programs tailored to medical, nursing, and allied health curricula.
• Develop scalable training frameworks, campaigns, and learning pathways for faculty, librarians, clinicians, and students.
• Lead annual regional adoption planning with Sales and Customer Success leadership.
• Deliver high-impact in-person and virtual training sessions, workshops, and curriculum-integration consultations.
• Develop advanced training assets (videos, guides, toolkits, microlearning modules) that support faculty development and student success.
• Represent McGraw Hill at conferences, academic meetings, and institutional leadership presentations.
• Own regional adoption KPIs and monitor usage patterns to identify risks and opportunities.
• Build dashboards, usage reports, and intervention plans for high-value accounts.
• Present data-driven recommendations during quarterly business reviews (QBRs) and renewal discussions.
• Manage and support multiple third-party partners across APAC who handle customer success and renewal activities.
• Ensure 3P partners deliver engagement and customer experience equivalent to direct support.
• Provide ongoing training and content updates to partner customer success teams.
• Review 3P performance data and customer feedback to identify gaps and drive corrective actions.
• Regularly conduct business reviews with 3P partners to align strategy and targets.
• Act as regional escalation point for partner-supported institutions.

Skills

Analytical skills

Training design

Interpersonal communication

English fluency

Mandarin fluency

Education

Health sciences background (Medicine, Nursing, Pharmacy, Public Health, Biomedical Sciences, Allied Health)

Tools

LMS workflows

LTI integrations

CRM/CS systems

Data dashboards

Job description

Sr. Medical Education Platform Trainer (Asia)

The Sr. Medical Education Platform Trainer - APAC plays a strategic role in enabling medical and health sciences institutions across the APAC region to achieve measurable teaching, learning, and clinical outcomes using McGraw Hill's digital platforms.

This senior-level role not only delivers high-quality training but designs, owns, and scales regional adoption programs, ensuring that faculty, clinicians, students, and librarians integrate digital resources effectively into curriculum, research, and clinical decision-making.

The position partners cross-functionally with Sales, Marketing, Product, and Global Customer Success to shape regional strategy, support key renewals, contribute market insights, and accelerate platform usage. The Senior Trainer represents McGraw Hill as a regional expert in medical education engagement, influencing both internal stakeholders and senior academic leaders.

What you will be doing?

Regional Program Leadership:

Design and execute APAC-wide onboarding and adoption programs tailored to medical, nursing, and allied health curricula.

Develop scalable training frameworks, campaigns, and learning pathways for faculty, librarians, clinicians, and students.

Lead annual regional adoption planning with Sales and Customer Success leadership.

Training & Education Delivery:

Deliver high-impact in-person and virtual training sessions, workshops, and curriculum-integration consultations.

Develop advanced training assets (videos, guides, toolkits, microlearning modules) that support faculty development and student success.

Represent McGraw Hill at conferences, academic meetings, and institutional leadership presentations.

Advanced Analytics & Reporting:

Own regional adoption KPIs and monitor key institution-level usage patterns to identify risks and opportunities.

Build and maintain dashboards, usage reports, and intervention plans for high-value accounts.

Present data-driven recommendations during quarterly business reviews (QBRs) and renewal discussions.

3P Management & Partner Success:

Manage, monitor, and support multiple third-party (3P) partners across APAC who handle customer success, engagement, and renewal-related activities.

Ensure 3P partners deliver engagement, training quality, and customer experience equivalent to direct McGraw Hill support.

Provide ongoing training, guidance, and content updates to partner customer success teams.

Review 3P performance data, usage reports, and customer feedback to identify gaps and drive corrective actions.

Conduct regular business reviews and planning sessions with 3P partners to align strategy, targets, and expectations.

Serve as the regional point of escalation for partner-supported institutions to ensure consistent, high-level support.

Cross-Functional Influence & Product Feedback:

Serve as the APAC liaison to Product and UX teams, providing structured insights from customer interactions, curricula, and market trends.

Collaborate with Marketing to develop region-specific engagement content and targeted campaigns.

Support high-stakes renewal or expansion opportunities by supplying strategic data and training plans.

Dimensions/Complexities:

Designs and leads regional programs requiring coordination across Sales, Marketing, CSMs, Product, and Global CS.

Engages with senior faculty, deans, clinical educators, and institutional leadership across culturally diverse APAC markets.

Exercises high autonomy in managing strategic accounts, training priorities, and data-driven interventions.

Expected to represent McGraw Hill in complex academic and clinical environments with credibility and expertise.

Coordinates and manages multiple 3P partner teams responsible for customer success and engagement across diverse APAC markets.

What you need to be considered:

5-7 years of experience in medical education, digital learning, faculty development, or customer training.

Proven ability to design and deliver training programs for complex academic or clinical audiences.

Strong analytic skills with experience interpreting usage data and shaping adoption strategy.

Professional English and Mandarin fluency (written and verbal).

Ability to travel internationally across APAC and beyond.

Academic or professional background in health sciences(Medicine,Nursing, Pharmacy,Public Health,Biomedical Sciences,Allied Health,Medical Librarianship, etc.)

Strong account management mindset, proactive, skilled at managing multiple stakeholder relationships and expectations across diverse institutions.

Experience managing external partners, distributors, or third-party vendors.

Preferred:

Experience working in a university, hospital, medical school, or professional medical association.

Familiarity with LMS workflows, LTI integrations, or digital resource adoption in higher education.

Digital Skills/Capabilities:

Ability to create professional learning content (videos, microlearning, guides).

Strong command of digital platforms, data dashboards, analytics tools, and CRM/CS systems.

Skilled in translating data insights into actionable adoption strategies for customers.