APAC Training & Customer Experience Leader

First Point Group; Hong Kong; Presencial; HKD 800 000 - 1 000 000; Tempo integral

Resumo da oferta

First Point Group in Hong Kong seeks an experienced Training & Customer Experience Manager to steer a regional training strategy across APAC, strengthening customer engagement and technical expertise.

You will lead a virtual APAC training team, own the external LMS, localize training content with global partners, and build partnerships with universities and industry bodies to expand reach and impact.

Qualificações

• Bachelor's degree in Engineering, Education, HVAC or related discipline.
• Experience delivering product and application training in a B2B environment across APAC.
• Strong presentation and stakeholder management skills.
• Experience coordinating regional initiatives in multinational organizations.
• Fluent English and Chinese preferred.

Responsabilidades

• Develop and execute a regional training strategy that drives customer success, partner capability, and brand leadership within the industry.
• Lead and coordinate a virtual APAC training team, ensuring the delivery of engaging, high-quality training programs across multiple markets.
• Own and enhance the external Learning Management System (LMS), ensuring a seamless and user-friendly learning experience for customers and partners.
• Collaborate with global teams to create, localize, and continuously improve training content and learning materials.
• Partner with universities, industry associations, and training institutions to expand training reach and strengthen market presence.
• Support customer experience initiatives through hands-on demonstrations, learning programs, and customer engagement activities.

Conhecimentos

Presentation skills

Stakeholder management

Cross-cultural communication

Project coordination

B2B training delivery

Formação académica

Bachelor's degree in Engineering/Education/HVAC

Ferramentas

LMS administration

Descrição da oferta de emprego

First Point Group in Hong Kong seeks an experienced Training & Customer Experience Manager to steer a regional training strategy across APAC, strengthening customer engagement and technical expertise.

You will lead a virtual APAC training team, own the external LMS, localize training content with global partners, and build partnerships with universities and industry bodies to expand reach and impact.