APAC Luxury Clienteling Lead

LVMH Group; Hong Kong Island; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

LVMH Group seeks a regional leader to drive client development across Asia Pacific for a Maison, focusing on clienteling, segmentation, and CRM-driven campaigns. You will own objectives, KPIs, ROI, and high-value client recruitment while collaborating with boutiques and external partners to deliver superior experiences.

You will analyze local demographics and lead regional data initiatives to continuously optimize activation plans and contribute to loyalty growth across markets.

Qualifications

• Bachelor's degree or higher.
• 5–7 years of managerial clienteling experience in luxury retail.
• Proven project management and retail community animation experience.

Responsibilities

• Adapt global clienteling strategies to APAC markets.
• Define annual objectives and regional KPIs (incl. NPS).
• Lead CRM campaigns aligned with Maison segmentation.
• Ensure data accuracy, compliance and clean CRM handovers.
• Create activation plans per boutique using local insights.
• Co-manage local events with Brand and Client teams.
• Develop training and tools for in-store teams.
• Deploy regional clienteling tools effectively.
• Lead external client acquisition partnerships in HK.
• Monitor ROI of retail marketing initiatives.
• Bridge boutiques with external partners for outcomes.
• Analyze local demographics to optimize activation plans.

Skills

Leadership

Cross-functional collaboration

Communication

Storytelling

Client focus

Education

Bachelor's degree

Tools

CRM

Salesforce

Power BI

Job description

LVMH Group seeks a regional leader to drive client development across Asia Pacific for a Maison, focusing on clienteling, segmentation, and CRM-driven campaigns. You will own objectives, KPIs, ROI, and high-value client recruitment while collaborating with boutiques and external partners to deliver superior experiences.

You will analyze local demographics and lead regional data initiatives to continuously optimize activation plans and contribute to loyalty growth across markets.