Regional Clienteling Manager

RecruitFirst Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

RecruitFirst Limited seeks a Regional Clienteling Manager to adapt global clienteling strategies for Hong Kong and regional markets. You will support boutiques, drive high-value client acquisition, and lead initiatives with a focus on HK, collaborating with Retail, Marketing, Client, and IT teams.

Requirements include 5–7 years of regional luxury clienteling leadership, strong CRM/data skills, and fluency in English, Cantonese and Mandarin. A dynamic, client-centered leader is essential.

Qualifications

• Bachelor’s degree or above in business, luxury retail, or a related field.
• 5–7 years of managerial clienteling experience in luxury retail regionally.
• Strong proficiency in CRM and data analysis tools (Salesforce, Tableau, Power BI).
• Fluent in English, Cantonese, and Mandarin.

Responsibilities

• Adapt and deploy regional CRM and clienteling strategies.
• Define and monitor strategic KPIs, including client satisfaction metrics.
• Design personalized client activation plans for boutiques.
• Lead external client acquisition partnerships (shopping malls, financial institutions, private clubs).
• Support identification and development of high-value and High Jewelry clients.
• Develop sales support tools and training materials for in-store teams.
• Analyze performance data and deliver strategic business reviews with actionable insights.
• Collaborate with Retail, Marketing, Client, and IT teams at regional and HQ levels.

Skills

CRM Experience

Leadership

Data Analysis

Multilingual

Project Management

Education

Bachelor’s degree or above

Tools

Salesforce

Tableau

Power BI

Job description

Location: Hong Kong (Regional scope – OAPAC focus)

About the Company

We are recruiting on behalf of a prestigious French high jewelry Maison, renowned for its joyful, sun-inspired designs, vibrant gemstones, and refined craftsmanship that embodies elegance and joie de vivre.

Job Description

The Regional Clienteling Manager will play a key strategic role in driving client development and relationship excellence across the region. The successful candidate will adapt global clienteling strategies to local markets, support boutiques in delivering personalized client experiences, and lead high-value client acquisition initiatives, with a particular focus on Hong Kong.

Key Responsibilities

• Adapt and deploy regional CRM and clienteling strategies aligned with market needs
• Define and monitor strategic KPIs, including client satisfaction metrics
• Design and oversee personalized client activation plans for boutiques
• Lead external client acquisition partnerships (shopping malls, financial institutions, private clubs, etc.)
• Support identification, engagement, and development of high-value and High Jewelry clients
• Develop sales support tools, training materials, and guidelines for in-store teams
• Analyze performance data and deliver strategic business reviews with actionable insights
• Collaborate closely with Retail, Marketing, Client, and IT teams at regional and HQ levels

Requirements

• Bachelor’s degree or above
• 5–7 years of managerial experience in clienteling, preferably within the luxury sector (jewelry, fashion, or beauty) in a regional capacity
• Proven experience in project management and retail community animation; direct boutique experience is an advantage
• Strong proficiency in CRM and data analysis tools (e.g. Salesforce, Tableau, Power BI)
• Solid understanding of the Hong Kong luxury retail ecosystem
• Fluent in English, Cantonese, and Mandarin, with strong written skills in both English and Chinese
• Excellent leadership, communication, and cross-functional collaboration skills
• Client-oriented, proactive, and commercially driven mindset