APAC Senior Clienteling Manager - HNW/VIC Growth

Ralph Lauren; Hong Kong; On-site; HKD 90,000 - 130,000; Full time

Job summary

Ralph Lauren is seeking a Senior Manager for clienteling across APAC markets, emphasizing the development of High Net Worth and Very Important Client relationships. The ideal candidate will have 8-12+ years of experience in luxury retail, strong CRM knowledge, and a hands-on approach to clienteling tools. Responsibilities include partnering with strategy leads to improve advisor efficiencies and drive client portfolio management. This role is pivotal in enhancing client engagement across the region.

Qualifications

• 8-12+ years of experience in clienteling, luxury retail, CRM, or customer experience roles.
• Strong understanding of luxury service models and HNW/VIC client expectations.
• Hands-on experience with clienteling tools and customer data.

Responsibilities

• Partner with the Head of clienteling strategy.
• Develop and maintain APAC-wide clienteling processes.
• Drive effective usage of clienteling capabilities.

Skills

Clienteling expertise

Luxury retail experience

CRM knowledge

Data literacy

Job description

Ralph Lauren is seeking a Senior Manager for clienteling across APAC markets, emphasizing the development of High Net Worth and Very Important Client relationships. The ideal candidate will have 8-12+ years of experience in luxury retail, strong CRM knowledge, and a hands-on approach to clienteling tools. Responsibilities include partnering with strategy leads to improve advisor efficiencies and drive client portfolio management. This role is pivotal in enhancing client engagement across the region.