APAC Luxury Clienteling Lead for HNW & VIC

BoF Careers; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Ralph Lauren Corporation seeks a Senior Manager of clienteling to drive APAC HNW/VIC client development. Lead cross-market initiatives, align strategies with retail leaders, and elevate personalized service standards across boutiques and channels.

The role requires deep experience in luxury clienteling, strong data acumen, and the ability to influence regional stakeholders without direct authority.

Qualifications

• 8-12+ years experience in clienteling, luxury retail, CRM, or customer experience roles.
• Strong understanding of luxury service models and HNW/VIC client expectations.
• Regional or multi-market APAC experience preferred.
• Hands-on experience with clienteling tools, CRM platforms, and customer data.
• Strong commercial mindset with data literacy and performance orientation.
• Ability to influence retail and market stakeholders without direct authority.

Responsibilities

• Partner with the Head of clienteling strategy.
• Develop and maintain APAC-wide clienteling into daily retail operations and routines.
• Drive structural adoption and effective usage of clienteling capabilities to improve advisor efficiency and personalization.
• Define and monitor regional HNW & VIC Client Development.
• Own regional standards for HNW and VIC client development and management.
• Support markets in strengthening client portfolios through acquisition, development, and reactivation initiatives.
• Align clienteling effectiveness across markets.
• Partner with Retail and Training teams to embed clienteling capabilities.

Skills

Clienteling experience

Luxury retail

CRM systems

Data literacy

Stakeholder influence

Tools

Clienteling tools

CRM platforms

Data analytics tools

Job description

Ralph Lauren Corporation seeks a Senior Manager of clienteling to drive APAC HNW/VIC client development. Lead cross-market initiatives, align strategies with retail leaders, and elevate personalized service standards across boutiques and channels.

The role requires deep experience in luxury clienteling, strong data acumen, and the ability to influence regional stakeholders without direct authority.