APAC Account Manager — Growth & Renewals Expert

Law Business Research Limited; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Benefits offered by this job

5 day working week

Private medical insurance

Dental cover

Well-being allowance

Flexible working

Commission and Bonus

25 days annual leave

Employee Assistance and Support

Learning and development opportunities

Job summary

Centellic is seeking an Account Manager in Hong Kong to manage a high-value APAC client portfolio within the Commercial department. You will nurture client relationships, drive renewals and identify upsell opportunities using a rigorous sales process.

The role collaborates with Client Services and product teams to deliver tailored solutions, maintain exceptional client experiences, and ensure GDPR-compliant contracts.

Qualifications

• Experience in negotiation and client relationship management in professional services.
• Proven ability to drive renewals and identify upsell opportunities.
• Strong communication and stakeholder management across APAC regions.
• Understanding of contract processes and GDPR considerations.
• Demonstrated track record of delivering client growth.
• Comfort working with cross-functional Client Services and product teams.
• Strategic thinking with a client-centric approach.
• Ability to articulate product value and tailor solutions.

Responsibilities

• Develop strong relationships with existing customers, monitoring purchases to identify upsell opportunities.
• Collaborate with Client Services to manage the client lifecycle and improve renewal rates.
• Develop and implement sales plans for products and territories to meet targets.
• Identify opportunities to upsell by mapping book of business and whitespace.
• Support product development by gathering client feedback during launches.
• Build relationships with clients at conferences and product demonstrations.
• Assist with proposals and pitches for new products to upsell clients.
• Deliver client analytics and reporting both internally and externally.
• Update CRM to reflect activity from leads to closed deals, ensuring GDPR compliance.
• Coordinate with product teams to manage and complete projects.

Skills

Negotiation & persuasion

Self-motivated & driven

Relationship building

Knowledge of legal & professional

International outlook

Effective communication

Present performance to stakeholders

Commercial responsibility

Track record of growth

Job description

Centellic is seeking an Account Manager in Hong Kong to manage a high-value APAC client portfolio within the Commercial department. You will nurture client relationships, drive renewals and identify upsell opportunities using a rigorous sales process.

The role collaborates with Client Services and product teams to deliver tailored solutions, maintain exceptional client experiences, and ensure GDPR-compliant contracts.