APAC Account Manager: Growth & Renewal Specialist

Law Business Research; Hong Kong; On-site; HKD 500,000 - 750,000; Full time

Benefits offered by this job

5 day working week

Private medical insurance

Dental cover

Well-being allowance

Flexible working

Commission and Bonus

25 days annual leave

Employee Assistance and Support

Learning and development opportunities

Job summary

Centellic in Hong Kong seeks an Account Manager to lead APAC client relationships, grow renewal revenue and upsell bespoke solutions. You will manage a high-value portfolio, align with Client Services, and ensure exceptional customer experience throughout the lifecycle.

The ideal candidate is a proven negotiator with strong relationship-building skills, deep product understanding, and a track record of delivering growth in professional services or data-centric environments.

Qualifications

• Excellent negotiation and persuasion skills.
• Self-motivated and driven to achieve targets.
• Ability to build strong relationships with a range of stakeholders, internal and external.
• Good knowledge of the legal & professional services sector.
• International outlook.

Responsibilities

• Develop strong relationships with existing customers, monitoring purchases to provide upsell opportunities.
• Work with Client Services to increase renewal rates by volume and value.
• Develop and implement client sales plans for products and territories to meet sales targets.
• Identify opportunities to upsell and upgrade by mapping the book of business and whitespace.
• Assist with proposals and sales pitches for new products to upsell existing clients.
• Deliver client analytics and reporting internally & externally.
• Ensure contract signatures and GDPR-compliant order processing.
• Collaborate with product development to manage projects.

Skills

Negotiation

Relationship building

Client management

Communication

International exposure

Tools

CRM system

Job description

Centellic in Hong Kong seeks an Account Manager to lead APAC client relationships, grow renewal revenue and upsell bespoke solutions. You will manage a high-value portfolio, align with Client Services, and ensure exceptional customer experience throughout the lifecycle.

The ideal candidate is a proven negotiator with strong relationship-building skills, deep product understanding, and a track record of delivering growth in professional services or data-centric environments.