Account Manager

Law Business Research; Hong Kong; On-site; HKD 500,000 - 750,000; Full time

Benefits offered by this job

5 day working week

Private medical insurance

Dental cover

Well-being allowance

Flexible working

Commission and Bonus

25 days annual leave

Employee Assistance and Support

Learning and development opportunities

Job summary

Centellic in Hong Kong seeks an Account Manager to lead APAC client relationships, grow renewal revenue and upsell bespoke solutions. You will manage a high-value portfolio, align with Client Services, and ensure exceptional customer experience throughout the lifecycle.

The ideal candidate is a proven negotiator with strong relationship-building skills, deep product understanding, and a track record of delivering growth in professional services or data-centric environments.

Qualifications

• Excellent negotiation and persuasion skills.
• Self-motivated and driven to achieve targets.
• Ability to build strong relationships with a range of stakeholders, internal and external.
• Good knowledge of the legal & professional services sector.
• International outlook.

Responsibilities

• Develop strong relationships with existing customers, monitoring purchases to provide upsell opportunities.
• Work with Client Services to increase renewal rates by volume and value.
• Develop and implement client sales plans for products and territories to meet sales targets.
• Identify opportunities to upsell and upgrade by mapping the book of business and whitespace.
• Assist with proposals and sales pitches for new products to upsell existing clients.
• Deliver client analytics and reporting internally & externally.
• Ensure contract signatures and GDPR-compliant order processing.
• Collaborate with product development to manage projects.

Skills

Negotiation

Relationship building

Client management

Communication

International exposure

Tools

CRM system

Job description

Account Manager

Application Deadline: 31 January 2027

Department: Commercial

Employment Type: Full Time

Location: Hong Kong

Description

About Centellic

Centellic stands at the center of the markets it serves, empowering organizations with indispensable data and insight to make critical decisions on growth, risk and opportunity.

Through proprietary data, deep market expertise and AI-enabled technology, our platforms are embedded in client workflows. That capability is underpinned by our events, which bring the market together to share perspective and deepen understanding of the issues shaping each sector. Together, they give organizations earlier visibility of emerging trends, and the clarity and confidence to act when decisions matter.

At Centellic, we're a global intelligence and information services business, setting the standard for how critical business decisions are made.

Why Centellic?

At Centellic, we help our clients make better decisions, and our people are at the heart of that work. Every individual plays an important role in this, bringing curiosity and high standards to everything they do.

Those who thrive here take ownership, care deeply about their work and are committed to excellence. Standards are high because our people set them that way. And while we have decades of expertise, we are still growing, pushing and building something extraordinary.

Centellic's advantage is our people and the culture we've created together. It's an environment where individuality is encouraged, relationships are genuine, and there's a strong sense of purpose in what we're building together. Collaborative, respectful and driven, we take our work seriously without taking ourselves too seriously.

This APAC role is responsible for managing a high value portfolio of clients and to optimise our renewal rates by volume and value. You will use your proven relationship, management and negotiation skills to grow our client base and identify the needs of our clients and offer tailored solutions and services. You will have a deep understanding of the product, the personas we sell to, the products application to these clients in the respective sector and adhere to best practice through a rigorous sales process. You will need to workin partnership with our Client Services team to ensure the client receives an excellent experience throughout the client life cycle, taking full accountability for the health of your book of business.

Key Responsibilities

• Develop strong relationships with existing customers monitoring their purchases to provide opportunities for upselling
• Work with Client Services team to carry out the activities through the client life-cycle to increase renewal rates by volume and value
• Development and implementation of client sales plans for products and territories to meet your sales targets
• Identify opportunities to upsell and upgrade by mapping out book of business and respective whitespace
• Support our product development function by suggesting new ideas and garnering client feedback where appropriate and in the launch process of new products
• Develop strong relationships with existing customers at conferences and product demonstrations
• Assist with creation of proposals and sales pitches for new products to upsell existing clients
• Deliver client analytics and reporting both internally & externally
• Update the CRM to ensure the CRM accurately reflects your sales activity through the buying stage to move Leads and Opportunities to Closed Won or Closed Lost status
• Ensure your clients have signed contract and orders are processed in accordance with GDPR regulations
• Work closely with the product development team to manage and complete projects.

Skills, Knowledge and Expertise

• Excellent negotiation and persuasion skills
• Self-motivated and driven to achieve targets consistently
• Ability to build strong relationships with a range of stakeholders, both internal and external
• Good knowledge of the legal & professional services sector
• International outlook
• Ability to communicate effectively on the phone, by email and in person to senior stakeholders
• Ability to present performance to internal stakeholders
• Commercial responsibility for book of business
• Proven track record of delivering growth

Benefits

Our people are our most valuable asset, as such, we offer a competitive salary with excellent benefits package including:

• 5 day working week
• Private medical insurance
• Dental cover
• Well-being allowance
• Flexible working
• Commission and Bonus (role specific)
• 25 days annual leave and an extra day off to celebrate your birthday
• Employee Assistance and Support
• Learning and development opportunities