Air Freight Ops Care Specialist – Logistics & Compliance

Kuehne + Nagel (HK); Hong Kong; On-site; HKD 240,000 - 300,000; Full time

Job summary

Kuehne + Nagel (HK) is seeking an Operational Care Specialist to enable transport activities by handling bookings, orders, and export/import documentation. You will liaise with Customer Care and Revenue Care to meet requirements while adhering to governance and regulatory standards.

Key duties include creating shipment details, monitoring carrier performance, handling consolidation/de-consolidation files, and ensuring accurate cost and revenue updates for the teams.

Qualifications

• Experience in freight forwarding environment.
• Strong analytical and problem-solving abilities.
• Able to work under pressure and manage time effectively.

Responsibilities

• Create and complete shipment details in the internal transport management system and coordinate with stakeholders to organise transport.
• Monitor and report the operational performance of carriers and vendors for timely, accurate customer reporting.
• Create files for export consolidation or import de-consolidation and ensure data quality.
• Review shipping instructions for deviations, considering country regulations, export/import compliance, and routing info.
• Ensure departure/arrival confirmations are shared with Customer Care and Revenue Care teams.
• Support and resolve claims and disputes to maintain service levels.

Skills

Freight forwarding

Time management

Analytical skills

Problem solving

Job description

Kuehne + Nagel (HK) is seeking an Operational Care Specialist to enable transport activities by handling bookings, orders, and export/import documentation. You will liaise with Customer Care and Revenue Care to meet requirements while adhering to governance and regulatory standards.

Key duties include creating shipment details, monitoring carrier performance, handling consolidation/de-consolidation files, and ensuring accurate cost and revenue updates for the teams.