Airfreight Operations Specialist

AIT Worldwide Logistics, Inc.; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Medical

Employee Support program

Job summary

AIT Worldwide Logistics, Inc. in Hong Kong is seeking an Operations Coordinator to oversee shipments from start to finish, ensuring timely, compliant movement of freight and seamless coordination with customers and internal teams.

The role emphasizes attention to detail, proactive problem solving, and a commitment to exceptional service, with opportunities for growth and exposure to a global logistics network.

Qualifications

• College or above
• Experience in logistics operations, freight forwarding, or air freight
• Proficiency in Chinese Cantonese; English for internal/overseas comms
• Strong customer service and relationship-building skills
• Excellent verbal and written communication with customers and overseas offices
• Proficiency in Microsoft Office and CargoWise familiarity
• Strong organizational skills with the ability to prioritise tasks
• Problem-solving mindset under pressure
• Self-motivated and deadline-driven

Responsibilities

• Coordinate and manage airfreight/logistics shipments end-to-end in line with customer deadlines.
• Liaise with customers, carriers, suppliers, warehouse teams, and overseas offices to ensure smooth operations.
• Monitor shipment progress and resolve issues before escalation.
• Ensure accurate data entry and job management in CargoWise.
• Provide operational support during shift or out-of-hours duties.
• Keep files audit-ready and support KPI achievement.

Skills

Cantonese communication

English communication

Customer service

Stakeholder management

Verbal & written communication

Organizational skills

Problem solving

Self-motivated

Education

College or above

Tools

CargoWise

Microsoft Office

Job description

AIT Worldwide Logistics, Inc. in Hong Kong is seeking an Operations Coordinator to oversee shipments from start to finish, ensuring timely, compliant movement of freight and seamless coordination with customers and internal teams.

The role emphasizes attention to detail, proactive problem solving, and a commitment to exceptional service, with opportunities for growth and exposure to a global logistics network.