Area Air Logistics Operational Care Specialist(Day Shift)

Kuehne + Nagel (HK); Hong Kong; Vor Ort; HKD 240.000 - 300.000; Vollzeit

Zusammenfassung

Kuehne + Nagel (HK) is seeking an Operational Care Specialist to enable transport activities by handling bookings, orders, and export/import documentation. You will liaise with Customer Care and Revenue Care to meet requirements while adhering to governance and regulatory standards.

Key duties include creating shipment details, monitoring carrier performance, handling consolidation/de-consolidation files, and ensuring accurate cost and revenue updates for the teams.

Qualifikationen

• Experience in freight forwarding environment.
• Strong analytical and problem-solving abilities.
• Able to work under pressure and manage time effectively.

Aufgaben

• Create and complete shipment details in the internal transport management system and coordinate with stakeholders to organise transport.
• Monitor and report the operational performance of carriers and vendors for timely, accurate customer reporting.
• Create files for export consolidation or import de-consolidation and ensure data quality.
• Review shipping instructions for deviations, considering country regulations, export/import compliance, and routing info.
• Ensure departure/arrival confirmations are shared with Customer Care and Revenue Care teams.
• Support and resolve claims and disputes to maintain service levels.

Kenntnisse

Freight forwarding

Time management

Analytical skills

Problem solving

Jobbeschreibung

Your Role

You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.

Your Responsibilities

• To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.

• To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.

• To create files for consolidation (Export) or de-consolidation (Import).

• To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.

• To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.

• To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.

• To support + resolve claims + disputes.

Your Skills and Experiences

• Your analytical + problem solving approach along with an ability to work under pressure + great time management will be key to your success in this role.

• You have been selected for this role because you have experience within a freight forwarding environment + demonstrate the key attributes we are looking for in an Operational Care Specialist.

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行業 Industry

• 物流 Logistics

工作種類 Job Category

• 物流 / 運輸 / 船務 (貨運代理) Logistics / Transportation / Shipping (Freight Forwarding)
• 製造 (--) Manufacturing (--)

工作地點 Location

• 葵涌 Kwai Chung