A. Lange & Sohne - Client Advisor

Richemont Asia Pacific Limited - A. Lange & Sohne; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

A Client Advisor at Richemont Asia Pacific Limited - A. Lange & Sohne represents the Brand, managing the customer experience and selling luxury timepieces in the boutique.

You will maximize sales to meet personal and boutique targets, deliver exceptional service, identify client needs, and ensure store presentation, product knowledge and compliance with safety procedures.

Qualifications

• Experience in a service, customer-oriented industry.
• Proficient in Cantonese, English and Mandarin.

Responsibilities

• Maximize the sales of products, by achieving personal sales targets and helping to achieve boutique targets (total turnover, average sales receipt amount, product mix, number of transactions).
• Provide qualitative customer service by delivering the best customer service.
• Promote and sell products by identifying customers’ needs and suggesting merchandise to meet their needs.
• Understand and abide by safety regulations and security procedures.
• Ensure that the Boutique appearance is up to standards and the display of products is presented in accordance with specifications.
• Have complete and accurate knowledge of the Brand and its products.
• Follow authorization and reporting procedures.

Skills

Customer service

Selling techniques

Interpersonal skills

Communication skills

Job description

A Client Advisor is the representative of the Brand, thus responsible for managing the customer’s experience and selling products

Main Responsibilities

Sales and customer service

Maximize the sales of products, by achieving his or her own individual sales targets and helping to achieve the Boutique targets (total turnover, average sales receipt amount, product mix, number of transactions)

Provide qualitative customer service by delivering the best customer service

Promote and sell products by identifying customers’ needs and suggest merchandise to meet their needs

Policies and procedures:

Understands and abide by safety regulations and security procedures

Ensure that the Boutique appearance is up to standards and the display of products are presented in accordance with specifications

Have complete and accurate knowledge of the Brand and our products

Follow authorization and reporting procedures

Candidate Profile

Experience in a service, customer-oriented industry

With good command of Cantonese, English and Mandarin

Self-motivated with positive attitude and professional selling techniques

Outgoing team player with strong interpersonal and communication skills

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

Which of the following statements best describes your right to work in Hong Kong? How many years' experience do you have as a Watch Advisor? How many years' experience do you have in a Customer Service Role? What is your highest level of education? How many years' experience do you have as a Retail Sales Associate? How would you rate your English language skills?

Luxury & Designer Goods Retail 1,001-5,000 employees