SENIOR CLIENT ADVISOR

Jaeger-LeCoultre; Hong Kong; On-site; HKD 260,000 - 420,000; Full time

Job summary

Jaeger-LeCoultre in Hong Kong is seeking a boutique sales professional to maximize product sales while delivering exceptional customer service. You will identify client needs, suggest merchandise, and contribute to achieving boutique targets in a luxury retail environment.

The role demands fluency in Cantonese, English and Mandarin, strong selling techniques, and a collaborative, outgoing attitude as part of a high-end team.

Qualifications

• Minimum 5 years' experience in luxury watch industry.
• Fluent in Cantonese, English and Mandarin.
• Self-motivated with positive attitude and professional selling techniques.
• Outgoing team player with strong interpersonal and communication skills.

Responsibilities

• Maximize the sales of products by achieving personal sales targets and helping to reach boutique targets.
• Provide qualitative customer service by delivering the best customer experience.
• Promote and sell products by identifying customers’ needs and suggesting merchandise.

Skills

Cantonese

English

Mandarin

Selling techniques

Interpersonal skills

Team player

Job description

Main Responsibilities

• Maximize the sales of products, by achieving his or her own individual sales targets and helping to achieve the Boutique targets (total turnover, average sales receipt amount, product mix, number of transactions)


• Provide qualitative customer service by delivering the best customer service


• Promote and sell products by identifying customers’ needs and suggest merchandise to meet their needs

Policies and procedures

• Understands and abide by safety regulations and security procedures


• Ensure that the Boutique appearance is up to standards and the display of products are presented in accordance with specifications


• Have complete and accurate knowledge of the Brand and our products


• Follow authorization and reporting procedures

Candidate Profile

• Minimum 5 years' experience in luxury watch industry


• Good command of Cantonese, English and Mandarin


• Self-motivated with positive attitude and professional selling techniques


• Outgoing team player with strong interpersonal and communication skills