SENIOR CLIENT ADVISOR

Richemont Iberia SL; Hong Kong; On-site; HKD 268,000 - 424,000; Full time

Job summary

Richemont Iberia SL in Hong Kong is seeking a Boutique Sales Specialist to drive luxury watch sales and deliver exceptional client experiences. You will be responsible for meeting personal sales targets and supporting boutique performance in a fast-paced luxury environment.

Fluency in Cantonese, English and Mandarin is required, along with a self-motivated attitude and polished selling techniques. You will excel in an outgoing team, building strong client relationships through superior service.

Qualifications

• Minimum 5 years' experience in luxury watch industry.
• Fluent in Cantonese, English and Mandarin.
• Self-motivated with positive attitude and professional selling techniques.
• Outgoing team player with strong interpersonal and communication skills.

Responsibilities

• Maximize the sales of products by achieving personal sales targets and assisting boutique targets.
• Provide qualitative customer service by delivering the best customer service.
• Promote and sell products by identifying customer needs and suggesting merchandise.

Skills

Sales skills

Interpersonal skills

Multilingual

Job description

Main Responsibilities

Sales and customer service

• Maximize the sales of products, by achieving his or her own individual sales targets and helping to achieve the Boutique targets (total turnover, average sales receipt amount, product mix, number of transactions)
• Provide qualitative customer service by delivering the best customer service
• Promote and sell products by identifying customers’ needs and suggest merchandise to meet their needs

Policies and procedures

• Understands and abide by safety regulations and security procedures
• Ensure that the Boutique appearance is up to standards and the display of products are presented in accordance with specifications
• Have complete and accurate knowledge of the Brand and our products
• Follow authorization and reporting procedures

Candidate Profile

• Minimum 5 years' experience in luxury watch industry
• Good command of Cantonese, English and Mandarin
• Self-motivated with positive attitude and professional selling techniques
• Outgoing team player with strong interpersonal and communication skills