CLIENT ADVISOR

HK03 Richemont Asia Pacific Ltd; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Jaeger-LeCoultre in Hong Kong is seeking a passionate Luxury Watch Sales Associate to elevate customer service and drive boutique sales. You will engage clients, understand their needs, and present the brand's exquisite timepieces to meet expectations.

Candidates should have 2-3 years in the luxury watch industry, be Form 5 graduates with fluency in Cantonese, English and Mandarin, and demonstrate proactive selling techniques.

Qualifications

• Minimum 2-3 years in the luxury watch industry.
• Form 5 graduate with good command of Cantonese, English and Mandarin.
• Self-motivated with positive attitude and professional selling techniques.
• Outgoing team player with strong interpersonal and communication skills.

Responsibilities

• Maximize the sales of products, by achieving his or her own individual sales targets and helping to achieve the Boutique targets (total turnover, average sales receipt amount, product mix, number of transactions)
• Provide qualitative customer service by delivering the best customer service
• Promote and sell products by identifying customers’ needs and suggest merchandise to meet their needs
• Policies and procedures: Understands and abide by safety regulations and security procedures
• Ensure that the Boutique appearance is up to standards and the display of products are presented in accordance with specifications
• Have complete and accurate knowledge of the Brand and our products
• Follow authorization and reporting procedures

Skills

Experience in luxury watch industry

Interpersonal skills

Sales techniques

Education

Form 5 graduate with Cantonese, English and Mandarin

Job description

THE WATCHMAKER OF WATCHMAKERS Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times.

Main Responsibilities

• Sales and customer service
  • Maximize the sales of products, by achieving his or her own individual sales targets and helping to achieve the Boutique targets (total turnover, average sales receipt amount, product mix, number of transactions)
  • Provide qualitative customer service by delivering the best customer service
  • Promote and sell products by identifying customers’ needs and suggest merchandise to meet their needs
  • Policies and procedures: Understands and abide by safety regulations and security procedures
  • Ensure that the Boutique appearance is up to standards and the display of products are presented in accordance with specifications
  • Have complete and accurate knowledge of the Brand and our products
  • Follow authorization and reporting procedures

Candidate Profile

• Minimum 2-3 years' experience in the luxury watch industry
• Form 5 graduate with good command of Cantonese, English and Mandarin
• Self-motivated with positive attitude and professional selling techniques
• Outgoing team player with strong interpersonal and communication skills
• In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.