Client Advisor / Sales Associate

Gucci Group (Hong Kong) Limited; Hong Kong Island; On-site; HKD 240,000 - 360,000; Full time

Job summary

Gucci Group (Hong Kong) Limited in Hong Kong Island is seeking a Senior Client Advisor to proactively engage clients in-store or remotely, delivering best-in-class service and building lasting relationships through luxury retail gestures and product rituals.

The role requires a deep passion for fashion, high ethics, and the ability to inspire trust, with Cantonese, Mandarin and English fluency, and a track record of driving sales.

Qualifications

• Diploma or above in any discipline.
• Minimum 2 years of luxury fashion sales experience with an excellent track record.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration.
• Deep passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• Ability to work in a fast-moving and dynamic environment.
• Good command of spoken Cantonese, Mandarin and English.

Responsibilities

• Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first contact in-store or remotely.
• Deliver a personalized, client-centric experience to foster strong relationships and drive repeat business.
• Drive sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.
• Provide exceptional client experience, focusing on hospitality and luxury gestures and product rituals.
• Stay up-to-date with fashion trends, campaigns, and client segmentation to offer optimal solutions.
• Combine styling knowledge with the ability to recommend products to best serve the client.
• Participate in store operations such as stock maintenance and inventories.
• Adhere to policies and procedures with a focus on loss prevention and operational excellence.
• Perform other duties as assigned.

Skills

Luxury fashion sales

Client relationship management

Cantonese

Mandarin

English

Education

Diploma or above in any disciplines

Job description

Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely.

Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.

Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.

Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.

Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc) and clients’ segmentation to come up with the best possible solutions for our clients.

Combines styling knowledge with the ability to offer products to best serve the client.

Actively participate in all store operations such as stock maintenance, stock inventories, etc.

Adhere to all policies and procedures with a focus on loss prevention and operational excellence.

Perform other duties as assigned.

QUALIFICATIONS

Diploma or above in any disciplines

Minimum 2 years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.

High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.

Deep passion for fashion and luxury.

Excellent commercial awareness and client attitude.

Ability to work in a fast-moving and dynamic environment.

Good command of spoken Cantonese, Mandarin and English

Candidates with more experience may be considered as Senior Client Advisor