Senior Client Advisor/ Client Advisor

Bottega Veneta Hong Kong Ltd; Hong Kong Island; On-site; HKD 180,000 - 300,000; Full time

Job summary

Bottega Veneta Hong Kong Ltd is seeking a Senior Client Advisor/Client Advisor in Hong Kong to report to the Store Manager and drive luxury retail excellence.

You will deliver exceptional service, build lasting relationships with international clients, maintain CRM data, and help manage stock and transfers in a fast-paced luxury environment.

This role requires a proactive, sales-driven professional with experience in luxury fashion and a passion for teamwork.

Qualifications

• Proven experience in luxury fashion retail or equivalent.
• Strong customer service and relationship-building skills.
• Ability to maintain accurate CRM and client records.

Responsibilities

• Achieve sales targets in line with company strategy and use effective selling techniques to maximize the business potential of the stores.
• Deliver excellent customer service and cultivate customer relationships via effective after-sales service.
• Efficiently collect and update customer information for CRM and Client Book use.
• Ensure stock information is updated and carry out store transfer requests correctly.
• Embody our company service values and standards at all times.

Skills

Luxury fashion sales

Customer relationship management

CRM software

Tools

CRM software

Job description

We are currently seeking aSenior Client Advisor/ Client Advisor who will report to the Store Manager as part of our dynamic team in Hong Kong.

How you will contribute:

Achieve sales targets in line with company strategy and use effective selling techniques to maximize the business potential of the stores.

Share information and best practices in order to build solid and harmonious team relationships.

Deliver excellent customer service and cultivate customer relationships via effective after-sales service.

Efficiently collect and update customer information for CRM and Client Book use.

Ensure stock information is updated and carry out store transfer requests correctly.

Embody our company service values and standards at all times.

Who you are:

Able to build fruitful, long-term relationships with customers from all over the world.

An experienced sales person, preferably from within luxury fashion.

A driver of great commercial results, time and time again

A multi-tasking team player who thrives a fast-paced, challenging and dynamic environment.

Data collected will be for recruitment purpose only.

Luxury & Designer Goods Retail 101-1,000 employees

Bottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture

yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

Bottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture

yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

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